Issue with Insert Token in Email After Reinstalling Mautic 5.2.2

Product Support
1

Your software
My Mautic version is: 5.2.2
My PHP version is: ** 8.1.31**
My Database type and version is: 10.6.21-MariaDB

Your problem

My problem is:

I previously used Mautic 5.2.1, then updated to 5.2.2. After encountering system issues, I decided to uninstall Mautic from my hosting while backing up my database. I then reinstalled Mautic 5.2.2 and reconnected it to my old database, which was successful.

However, when I checked the data, all contacts and other records were missing. To resolve this, I manually imported my old database using phpMyAdmin, and all my previous data appeared in Mautic successfully.

The issue now is with email sending:

  • When inserting tokens, the {contactfield=companyname} token does not retrieve the company name in the email.
  • Other contact-related tokens like {contactfield=firstname} and {contactfield=lastname} work fine.
  • The Companies feature in Mautic shows complete company data, but the token does not populate the company name, email, website, etc.

These errors are showing in the log:

  • No errors detected in Mautic logs.
    • Current Error Log: “Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.”
    • No errors found in my hosting error logs either.

Steps I have tried to fix the problem:

  1. Manually checked the database in phpMyAdmin – all company data is intact.
  2. Cleared Mautic cache:

bash

php bin/console cache:clear
  1. Tried sending test emails using different contact records – still no company name appears.
  2. Reassigned contacts to companies manually, but no change.
  3. Checked my Mautic email template – the token {contactfield=companyname} remains empty.

What could be causing this, and how can I fix it? I need the company name to appear in emails. Any help would be greatly appreciated!