Newbie struggling to create emails from tempate

Product Support
1

Your software
My Mautic version is: 4.4.0
My PHP version is: 7.4.3
My Database type and version is: Maria DB 10.6.8

Your problem
My problem is: I do not seem to have the new email template editor.

These errors are showing in the log: None

I have never used Mautic before and I have a brand new installation of Mautic 4.4 (from the Bitnami OVA running on ESXI).

I have the email configured to go via Amazon SES - this seems to work ok.

I am struggling however to create email templates. I have read the documentation that shows a WYSIWYG editor that is very different from the one I see - mine has a dark background and nowhere that I can see to add custom fields etc.

For example according to the Mautic resources page …

in any text area, just type the left brace - { - and the first few letters of the field you want to insert. For instance, “{fir” would bring up the relevant field code for the first name field. If you’d prefer to use the WYSIWYG editor, click on the insert token link.

but this does not work for me ({ does nothing) and I don’t have a token link.

From what I can gather, this is the ‘old’ editor, even though GrapeJS is enabled.

I feel that I am missing something obvious, or doing something really stupid, but I can’t figure out what. Can anyone help?

Cheers

David

1 Like
2

That is a missing feature for now, we are working on it.

Use the tokens from here:

For example Hello {contactfield=firstname}

You always need the alias of the respective fields. The aliases can be found in settings > custom fields list