Localisation Configuration

Product Support
1

Your software
My Mautic version is: 6.0.0
My PHP version is: 8.3
My Database type and version is:

Your problem
My problem is: Localisation doesn’t work

These errors are showing in the log:

Steps I have tried to fix the problem: I have read like every available blog about how to set up maxmind in Mautic but I stil can’t see my subscribers country/city

  • The maxmind city file (GeoLite2-City.mmdb) is hosted on my …/var/cache/ip_data folder
  • I have Maxmind - Geolite2 City Download selected in my settings and used my maxmin licence and the user:password format for no aval.

Can someone please guide me like child to set this up?

In case another service works fine and easier, I’m also down for it - I just want to be able to segment my list based on the core country I serve

2

Hey - sorry to hear you are having this issue, i guess you are not alone as others are experiencing it themselves. @rcheesley maybe you should put these two posts together: Mautic:iplookup:download ssh console command reports error on line 99 - #6 by andrew_c3

We spun up an instance and got it working immediately. We did install Mautic 6 with composer, maybe you can look at the tutorial we had written up on how to install mautic 6.

Other things i can suggest is to make sure you save your email:password for maxmind in the UI configuration screen.
SSH into your terminal and run the import command /var/www/mautic/bin/console mautic:iplookup:download
see what the results you get there are. if there are no errors, go back to the UI/UX and try and fetch the DB again,
then give it a shot.

Some things to look for are your mautic logs which are found in /var/www/mautic/var/logs/
and maybe your webserver logs (like nginx) /var/logs/nginx/access.log or something like that