Your software
My Mautic version is: v4.4.7
My PHP version is: 7.4.33
My Database type and version is: MySQL 8.0.32
OS: Ubuntu 20.04 LTS
Your problem
My problem is: I just installed Mautic and I can’t validate the SMTP settings.
When testing or sending test email nothing happens, it simply shows the reload icon and nothing happens.
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These errors are showing in the log:
Mautic Log:
[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Current contact ID# 4 {“hostname”:“ip-172-26-12-195”,“pid”:256848}
[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Contact does not have any applicable page.pagehit associations. {“hostname”:“ip-172-26-12-195”,“pid”:256848}
[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Campaign triggered for event type page.devicehit(page / ) {“hostname”:“ip-172-26-12-195”,“pid”:256848}
[2023-04-20 00:33:49] mautic.DEBUG: CONTACT: Tracking session for contact ID# 4 through GET /index.php/media/images/avatar.png {“hostname”:“ip-172-26-12-195”,“pid”:256848}
[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Current contact ID# 4 {“hostname”:“ip-172-26-12-195”,“pid”:256848}
[2023-04-20 00:33:49] mautic.DEBUG: CAMPAIGN: Contact does not have any applicable page.devicehit associations. {“hostname”:“ip-172-26-12-195”,“pid”:256848}
I believe these errors in the Mautic log are something else, as nothing points to SMTP.
Nginx and php7.4-fpm log seems to have nothing.
Steps I have tried to fix the problem: I’ve already changed the SMTP addresses for two servers, AWS and my domain, they all do the same thing.
I’m thinking it might be some server configuration, because I installed it on another server and SMTP worked normally.
Default ports open on Firewall: 80 and 443.
Config:
- Recommendations: server is configured properly
- The following folders and files must be writable for Mautic to work correctly.