Mautic 5 and Amazon SES

[aibanez]

Your software
My Mautic version is: 5.0.4
My PHP version is: 8.1
My Database type and version is: MySQL 8
Ubuntu 22.04 and nginx

Your problem
My problem is: When I try to use ses+api transport plugin and trying to send Test email, after a few seconds (test button with the circle is working) mautic crashes and end in a 500 Internal Server Error

These errors are showing in the log:
Could not resolve host: email.global.amazonaws.com for "https://em
ail.global.amazonaws.com/v2/email/outbound-emails\

Steps I have tried to fix the problem:
When I use SMTP and amazon SMTP server, user and pwd creted in ASES everything works fine

[joeyk]

Just to be clear:
You installed a symfony ses transport + a ses plugin already, right?

[aibanez]

Hi J,
Yes I installed both, I’m thinking that maybe is something with Cloudflare? I’m using free cloudflasre protection and Proxied DNS. I’m not an expert.

[joeyk]

This is not a valid amazon ses address:
email.global.amazonaws.com

Where did you find it?

[aibanez]

Thank you @joeyk , finally I decided to reinstall everything from scratch and now everything is working, I installed your plugin and now the Subscriptions (SES and SNS) are confirmed, but, I can’t test if the bounce management is really working, I created a segment with a filter for (email-bounce), I created a contact with an inexistent email. I sent the email to that contact, all the cron jobs are up and running but the contacts never gets assigned to the segment (bounced). I really don’t know how to test the callback.
Thanks again for your kindness,

[joeyk]

Hello, you can always test the callback by

1. create a contact with the email

bounce@simulator.amazonses.com

If you do more tests, try:

bounce+label1@simulator.amazonses.com

2. send an email to this contact

And Mautic will mark it as bounce within 5 minutes.
Bounced contacts will have a red colored label under the points:

[aibanez]

@joeyk

bounce+label1@simulator.amazonses.com

Thank you @joeyk, I followed your recommendations but nothing happen, I sent an email campaign for three contacts one of them with correct email, the other two contacts are both bounce@simulator.amazonses.com and bounce+label1@simulator.amazonses.com. The contact with correct email received correctly the email campaign, but nothing happened with the bounces.
In Amazon SES I have configured the notificacions for the Identity:
-Email feedback forwarding (enabled)
-Feedback notifications (pointing for bounces and complaints) both to the topics with their respectives subscriptions confirmed and pointing to https://mydomain.com/mailer/amazon/callback.
The thing is that the Feedback Email that is supposed to be sent by Amazon when a bounce occurs never arrives but when I test an email sent from Amazon SES platform simulating a bounce with the bounce@simulator.amazonses.com, at least the email comming from Amazon arrives me, but nothing happen with Mautic.
Maybe I’m missing something in Amazon SES or SNS configuratons?
I’m little lost here.
Thanks again!

[joeyk]

Is the SNS channel pending or confirmed? (You can see it Inside SNS)

[aibanez]

@joeyk there are confirmed, both subscriptions (Bounced, complaints)

[aibanez]

@joeyk I simulated a POST with a Postman to my endpoint using the following Payload:
The payload used to test via POSTMAN was:
{
“bounceType”:“Permanent”,
“bounceSubType”: “General”,
“bouncedRecipients”:[
{
“status”:“5.0.0”,
“action”:“failed”,
“diagnosticCode”:“smtp; 550 user unknown”,
“emailAddress":"recipient1@example.com”
},
{
“status”:“4.0.0”,
“action”:“delayed”,
“emailAddress":"recipient2@example.com”
}
],
“reportingMTA”: “example.com”,
“timestamp”:“2012-05-25T14:59:38.605Z”,
“feedbackId”:“000001378603176d-5a4b5ad9-6f30-4198-a8c3-b1eb0c270a1d-000000”,
“remoteMtaIp”:“127.0.2.0”
}
With headers : Content-Type, application/json

I received a 400 error Bad Request page of Mautic, nothing in the logs of Nginx, Mautic or other logs.
Also I receive a 400 Bad Request Mautic page when I use: curl -X POST https://tu-dominio.com/mailer/amazon/callback
I thing using this CURL I must receive a Success message from the plugin Right?
I’m using Cloudflare DNS (proxied)
Thx!!

[aibanez]

UPDATE
@joeyk Finally, I managed to get the callback working through Postman with the following message:
{
“Type”: “Notification”,
“Message”: “{"notificationType":"Bounce","bounce":{"bounceType":"Permanent","bounceSubType":"General","bouncedRecipients":[{"emailAddress":"bounced@bounced.xyz","diagnosticCode":"smtp; 550 5.1.1 user unknown"}],"timestamp":"2024-05-25T00:00:00.000Z"},"mail":{"timestamp":"2024-05-25T00:00:00.000Z","source":"sender@bounced.xyz","messageId":"00000123456789012345","destination":["bounced@bounced.xyz"]}}”
}
The contact bounced@bounced.xyz was added to segement bounce and appear like this in Mautic:

But I tested again sending emails Thru Mautic but nothing happened with amazon SNS, I think the message coming form Amazon SNS is not correct and it’s causing 400 error, but I don’t understant why? There are some other things that I need to configure in the Topics or Subscription?
Thx!

[aibanez]

I finally get all working, I needed to also configure notifications on Amazon SES to my verified email (the email address on which my mails are sent).
Also I needed to modify the Amazon SES plugin, it was only Don’t Contact to emails that came on Amazon SNS as a simple email address jhon@dough.com if the email address came like ‘Jhon Dough jhon@dough.com’ the plugin does not clasify the email as Don’t Contact.
Problem solved.