Mautic destroys my image-sizes

Product Support
1

Your software
My Mautic version is: v2.15.3
My PHP version is: 7.0.33

Your problem
My problem is: I want to put an image (642x360) into one of my emails. I tried using this code in the code-editor:

<img src="----------" style="width: 642px; height: 360px; max-width: 99%; border: 1px solid black;">

However, when I switch back to the WYSIWYG-mode it destroys the size by adding ’ class=“fr-fic fr-dii” width=“642” height=“360”’ to my code:

<img src="----------" style="width: 642px; height: 360px; max-width: 99%; border: 1px solid black;" class="fr-fic fr-dii" width="642" height="360">

The huge issue with this is that this way it’s not responsive anymore. It looks terrible on phone. Please help me solving this, at the moment it’s impossible to create emails this way.

Steps I have tried to fix the problem:
I have tried many-many things, for example putting it in div, etc. nothing worked.

1 Like
2

Hi, are you using a template when this happens?

Also my comment: you should not set a picture wider than 600 px in an email.

3

No, I’m using “Blank”.

Thanks for your comment. Yes, usually I use 600px