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Mautic does not count open emails

Hi!



I have a Mautic install and it does not count open emails which is frustrating at least. What shall I do? It’s a Bitnami stack and everything else works as expected.

Hi!

I have a Mautic install and it does not count open emails which is frustrating at least. What shall I do? It’s a Bitnami stack and everything else works as expected.

Your issue and solution could be here:

https://www.mautic.org/community/index.php/7571-2-8-0-tracking-pixel-link-in-emails/p1#p22743

I do not have so good programming skills… Can you be more explicit. I use a bitnami installation on AWS

Hi @radu.zlatianu ,
the workaround I published should be pretty straightforward for a technically skilled person. I am sorry I can not help more.

Thank you
Giovanni

Thanks! I will try it, hope to succeed.

i only have access to
/opt/bitnami/apache2/conf/bitnami/bitnami.conf
or
sudo nano /opt/bitnami/apache2/conf/bitnami/httpd.conf

And my Mautic path seems to be /opt/bitnami/apps/mautic.

I edited the following in both files (one at the time)

RewriteEngine On
RewriteBase /
##Below, redirect for broken email link to the tracking gif
RedirectMatch 301 ^/email(.) /opt/bitnami/apps/mautic/email$1
##Below, redirect for broken email links
RedirectMatch 301 ^/r(.
) /opt/bitnami/apps/mautic/r$1

and the error that I am getting is
AH00526: Syntax error on line 41/73 of /opt/bitnami/apache2/conf/bitnami/bitnami.conf:
RewriteBase: only valid in per-directory config files
apache config test fails, aborting

Is it possible I am doing something wrong? Maybe be the Mautic path?

All the path I took from https://docs.bitnami.com/aws/apps/mautic/ as this is a Bitnami install. In my opinion it should wotk with the conf file in this command /opt/bitnami/apache2/conf/bitnami/bitnami.conf

The config is on Ubuntu 14.04 AMI

Please advise and thanks for your patience!