Mautic Community Forums

Mautic not recognizing bounces (sendgrid)

Hi Guys,



I’m using Mautic via mautic.com and sending e-mails thru Sendgrid integration.



I noticed that, when sending thru Sendgrid, Mautic does not recognize hard bounces such as “account does not exists”.



Is there something that I need to configure at my Sendgrid account or Mautic STILL do not recognize these situations automatically?



How is Mautic’s behavior when using Amazon SES?



tks!

Hi Guys,

I’m using Mautic via mautic.com and sending e-mails thru Sendgrid integration.

I noticed that, when sending thru Sendgrid, Mautic does not recognize hard bounces such as “account does not exists”.

Is there something that I need to configure at my Sendgrid account or Mautic STILL do not recognize these situations automatically?

How is Mautic’s behavior when using Amazon SES?

tks!

@paulofelix But can you see the bounce report in Sendgrid?

Hi @ninjoan!

Yes, I can see tha bounces in Sendgrid.

I also enabled Sendgrid to CC me the bounced e-mails - by using this tactic I have information in both sides.

By checking some of the bounced emails that came to my inbox, I noticed that Mautic did not recognized them as bounced - this is the reason of my doubt…

Oh right so the contact in your Mautic don’t have the “Do Not Contact” Label right? @paulofelix

No… and also don’t have the label “E-mail bounced”.

In my 1st campaign using Mautic.com I used Mautic as a email provider - in this case the system recognizes bounces. There were several emails marked with the “e-mail bounced” label in my 1st campaign - and after testing then, they were really wrong.

But the same label is not applied when using Sendgrid, that’s the point.

Why do I feel like most of the questions in these forums NEVER get answered or solved??

@kuzmany will this work with sendgrid? http://your-mautic.com/mailer/sendgrid/callback

+1

@marzio I think do not works…
http://your-mautic.com/mailer/sendgrid/callback