Mautic Problem

General Discussion
1

More details please



Thanks

Joan

2

More details please

Thanks
Joan

3

Hi Joan,

Basically the major problem is that all the emails are going into the contacts spam box.
Secondly, we have generated a new DKIM key to update for Mautic but don’t know how to do that as we don’t have the DNS credentials.

Also, everytime I check the score before sending out the email campaign, I get Razor2 error.

Please advise how can I update the DKIM key for Mautic and how can I resolve the emails to land into the contact’s spam box?

4

Is there a way we can get a new Mautic server which will help us resolve all these issues?

5

Hi Rachel
LEt me ask you a question
What Mautic are you using

Mautic Cloud (like rachel.mautic.net)
or Mautic SelfHosted (companydomain.com/mautic)

6

We are using Mautic self-hosted with our company’s domain.

7

Ok perfect! can you give me the domain name to have a look.

Also, my email is jninhilario@gmail.com for some reason im not getting the blog notifications.

Thanks
Joan