Mautic Community Forums

Mautic Problem

More details please



Thanks

Joan

More details please

Thanks
Joan

Hi Joan,

Basically the major problem is that all the emails are going into the contacts spam box.
Secondly, we have generated a new DKIM key to update for Mautic but don’t know how to do that as we don’t have the DNS credentials.

Also, everytime I check the score before sending out the email campaign, I get Razor2 error.

Please advise how can I update the DKIM key for Mautic and how can I resolve the emails to land into the contact’s spam box?

Is there a way we can get a new Mautic server which will help us resolve all these issues?

Hi Rachel
LEt me ask you a question
What Mautic are you using

Mautic Cloud (like rachel.mautic.net)
or Mautic SelfHosted (companydomain.com/mautic)

We are using Mautic self-hosted with our company’s domain.

Ok perfect! can you give me the domain name to have a look.

Also, my email is jninhilario@gmail.com for some reason im not getting the blog notifications.

Thanks
Joan