Mautic Community Forums

Email received as spams

Hi guys, when I send emails from Mautic they get filtered as spams on the recipient side. Any idea why this is the case? And also if I send this email to my internal email account meaning on my domain which is separate from my Mautic domain/server I do not receive these emails. I set a bounce email account in case they bounce but nothing is in this mails box. Any Idea?

Hi guys, when I send emails from Mautic they get filtered as spams on the recipient side. Any idea why this is the case? And also if I send this email to my internal email account meaning on my domain which is separate from my Mautic domain/server I do not receive these emails. I set a bounce email account in case they bounce but nothing is in this mails box. Any Idea?

Hi, are you talking about self hosted Mautic or Mautic hosted by another service? Have you read https://mautic.com/blog/help-email-flagged-as-spam/ ?

Thanks this url you provided helped me to resolve the issue. Now working fine.

Hello, I’ve followed the instructions and added these records to the domain name (couple of months ago). My emails are still flagged as spam in some cases. What should I do next?

I’m using hosted (paid) version with default Mautic mail servers. Should I try and swap to another solution or is there anything else you guys would recommend?

I have followed the instructions in this blog post:
https://mautic.com/blog/help-email-flagged-as-spam/

But with no luck.
The emails I send are still being marked as spam or gmail flags it as a phishing email.

Please let me know what I can do to solve this problem?

It could be the actual contents of your email is being considered spam. You could try pasting your email here for an indication and see what it says (remember to include the headers). It should also give you some breakdown to the spam score as well. The API uses SpamAssassin which is a popular spam filter.

http://spamcheck.postmarkapp.com/

Does this feature applies only for mautic hosted accounts? Just asking

Harukim, which feature are you talking about? The spam checker is an external service found on the web, you just copy your email to it to get the spam score

[quote=8088:@vln104]It could be the actual contents of your email is being considered spam. You could try pasting your email here for an indication and see what it says (remember to include the headers). It should also give you some breakdown to the spam score as well. The API uses SpamAssassin which is a popular spam filter.

http://spamcheck.postmarkapp.com/[/quote]

Hi, i tried to check with spamcheck and this is the result:

-0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, no
trust
[62.149.157.39 listed in list.dnswl.org]
1.0 SPF_SOFTFAIL SPF: sender does not match SPF record (softfail)
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked.
See
http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
for more information.
[URIs: mautic.net]
0.0 HTML_IMAGE_ONLY_32 BODY: HTML: images with 2800-3200 bytes of words
0.0 HTML_MESSAGE BODY: HTML included in message
-0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author’s
domain
0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid
-0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
1.3 RDNS_NONE Delivered to internal network by a host with no rDNS

with a result of 2.1 and mail is flagged as spam.

i set up dkim and spf and in mautic.net account i can see
The domain has a valid DKIM record of
The domain has a valid SPF record of

why mails are flagged as spam? :frowning: :frowning: :frowning:

Does it help brothers?
Https://www.mail-tester.com/

Another test …

@Francesco ,
sort out your MX, SPIF, and DKIM (mail-tester.com).
Confirm that your content is non-spammy (just send a nice basic test email)
Confirm that the IP address you are sending from has not been used in the past to send dodgy emails from.
Make sure your sending rates are fairly low to start (it is called ‘warming up’ an IP address).
Cheers
Jo

I’d highly recommend registering a free account at senderscore.org and checking both your sending domain and the IP of your mail server (which should be listed when you look up your domain). It could be that you inherited a “dirty” IP that someone did namespace mining on or sent spam from in the recent past.

Checking your domain will also show you what other mail servers are delivering mail for your domain, whether legitimately or illegitimately. To stop those you need to go one step further than SPF and DKIM and enable DMARC.

This link no longer works: https://mautic.com/blog/help-email-flagged-as-spam/
Where can I see this info?

@tuliobbs, the closest I can find is this https://mautic.com/help/email-deliverability/
hopefully that gives you what you need?

FWIW - the blog does have a search function