Your software
My Mautic version is: 4…0.1
My PHP version is: 7.4
My Database type and version is: MariaDB
Your problem
My problem is: Mail always sent to spam
These errors are showing in the log:
Steps I have tried to fix the problem: I tried to review my DNS configuration and mail settings
Hey dibbal21,
So this isn’t specifically an issue with Mautic but rather your DNS setup. Make sure that SPF, DKIM and DMARC are set up correctly for the domain that you are using to send emails. If you’re using a third-party service (like Mailgrid or SendGrid), perhaps reach out to them for assistance on setting this up with their service.
Use https://www.mail-tester.com/ to test your emails before they are sent in bulk to make sure that they will get into an inbox.
Hope that helps.
Hello , thank you for your reply ! i appreciate !
I let me make send you a capture about my dns configuration ! seems everything is ok for me but you can always comment about it !
I use postal smtp for my mail server
Create a contact in Mautic and use the email address that the tester tool gives you - https://www.mail-tester.com/.
Send a test email through the Mautic system and see what the results are. You can share the test results URL here. There’s no security concern with the info on the page.
Here my mail is directly to spam on Gmail when i send it through mautic , it’s different when i send it with Postal smtp
for now, set your p and sp to none.
Depending on how long your DNS has been updated it could be propagating still.
These MX records don’t look right to me
MX records (psrp.piikla.com) :
According to the instructions (not great at French), you were supposed to create a cname for ‘psrp.piikla.com’ and point it to “rp.postal.piikla.com”. I don’t see that cname registered on piikla.com.
what you mean with p and sp please ?
where do i supposed to edit my dns please? I just edited it from domain hoster and not on my vps
According to the lookup, your NS is lwsdns.com.
I don’t know if that is your webhost where your VPS is.
First, where did you register your domain? Once registered, did you change your NS settings to point to your VPS host?
lws is my webhost , i use vps with contabo
No i don’t think i ever touch on NS ,
comment puis-je censé faire pour pointer NS vers mon serveur vps s’il vous plait
Sorry, I’m confused. LWS is where you registered your domain name yes?
Webhost and where you host your website are the same thing, in this case, your VPS Contabo. Are you also hosting your Mautic on the same VPS on Contabo?
Its not your settings, I think its list quality or content is the issue. How fast are you sending?
Oui j’ai enregistré mon nom de domaine chez lws et c’est mon hebergeur web aussi y a peu de temps . Depuis que j’ai commencé mautic j’ai décidé à transferer mon domaine chez contabo( sans avoir encore configurer le NS chez LWS donc je pense que lws heberge encore mon domaine principale qui est piikla.com ) Par contre mautic est hebergé dans un vps chez contabo , ainsi que Postal smtp sous un sous domain postal.piikla.com et focus.piikla.com .
Hello , my speed send on mautic you mean ? Or POSTAL SMTP please ?
F you are using Postal then your own ip reputation is what matters.
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