My Mautic version is: 2.15.2
My PHP version is: 7.0.33
My problem is: Mautic is sending out duplicate emails that are reaching millions.
We have 32K emails in our Mautic contact segment. Yesterday, we noticed our campaigns were marked as sent however none of them were being read. Checking our Mailservice, it seemed it had died and we restarted it. We checked our historical data and the last email sent was on 2nd September with 2.4million emails and that was the last batch it sent until yesterday.
However, the reports since 2nd September was showing the amount of open and reads just fine. It was only yesterday it showed there was no opens and read. The reports between Mautic and our Mailservice are very contradicting.
2 problems have arisen
- Mautic is sending more emails than needed or necessary
- Mautic is also misreporting our emails for some reason. Our Mailservice is reporting nothing has been sent out or read since 2nd Sept yet Mautic is reporting otherwise up until yesterday.
It’s also still sending emails. The size of the emails are around 47.5Gb and it has only sent 7Gb, which by the way, our emails are not that big.
We don’t know what’s going on and we need insights or at least a clue to what is going. Can anyone please give us a lead?