MAUTIC Subdirectory cannot be reached after setup

nikola0020 · October 4, 2024, 11:28pm

Your software
My Mautic version is: 97_mautic-511
My PHP version is: 8.2.12
My Database type and version is: MySQL

Your problem
My problem is: Whenever I go to my subdirectory for Mautic I get the error " This site can’t be reached" I have changed the .htaccess file gave access in Directory conf ran composer install with some trouble around php_redus.dll but when I go to /mautic it redirects to mautic/installer saying it cannot reach it with an error of timeout or reset

joeyk · October 8, 2024, 5:14am

Hello, can you check your directory structure? Do you have a newly created “docroot” folder? If so, can you try to point your config file to that as doc root?

nikola0020 · October 8, 2024, 11:30am

Nope no “docroot” folders have been created this is the directory structure of my MAUTIC instance XAMPP/htdocs/wordpress/mautic
I’ve tried to set up mautic on my laptop with docker and it worked but I cannot seem to be able to do it on my VPS because it lacks some virtualization features like WSL2 so I have to install it manually I guess.

dirk_s · October 8, 2024, 3:25pm

Error 403?

Look into the provided .htaccess files. They don’t work with subdirectories out of the box… you will need to adjust them.

github.com

mautic/mautic/blob/b2651d7efdb4edca83ad3b95a39cafdc85bf60ca/.htaccess

# Use the front controller as index file. It serves as a fallback solution when
# every other rewrite/redirect fails (e.g. in an aliased environment without
# mod_rewrite). Additionally, this reduces the matching process for the
# start page (path "/") because otherwise Apache will apply the rewriting rules
# to each configured DirectoryIndex file (e.g. index.php, index.html, index.pl).
#DirectoryIndex index.php

<IfModule mod_rewrite.c>
    RewriteEngine On

    # Set Authorization header for OAuth2 for when php is running under fcgi
    RewriteCond %{HTTP:Authorization} .+
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

    # Determine the RewriteBase automatically and set it as environment variable.
    # If you are using Apache aliases to do mass virtual hosting or installed the
    # project in a subdirectory, the base path will be prepended to allow proper
    # resolution of the app.php file and to redirect to the correct URI. It will
    # work in environments without path prefix as well, providing a safe, one-size
    # fits all solution. But as you do not need it in this case, you can comment

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Have a nice day!

nikola0020 · October 8, 2024, 4:00pm

I solved the 403 error actually, this is something different whenever I go to the subdirectory I get a “this site cannot be reached/timeout” error so something is wrong with mautic installation itself, composer cannot find php_redis.dll for some reason even though it has been linked and imported into the ext folder

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MAUTIC Subdirectory cannot be reached after setup

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