Hope community doing great.
I am fairly new to mautic but have already read the related documentation on this aspect, tried to search through this forum and some google searching as well but I still need some understanding about unsubscription process in mautic.
I will be writing my whole experience so please bear with me… so that I can know where and what must be the problem… I will ask my question at the bottom…
I have amazon ses integrated with mautic to send emails I followed this tutorial: https://medium.com/@AndreiVoica/how-to-integrate-mautic-with-amazon-ses-7fe066e9131c#.s7x7mca5v
I have three emails for this example and all are verified within amazon ses
- to send emails
- to collect complaints and bounces
- where i sent the test email to confirm if things are working fine.
I created one email and send it to the only person in the segment (the third email i mentioned) and it went smoothly and email did hit the inbox. This is what I did to send the email:
Went to emails > clicked new > selected segment email > selected blank template > gave a subject + internal name ? > selected the right segment > created the category and selected it > published: Yes > selected publish date to any future date > save and close
Now I had one email in the list with category selected, stats and Id. Stats were saying 1 pending 0 sent 0 read 0% read.
I clicked the email name and I had buttons at the right: Edit + Send + Send Example + Close and the drop down button.
I first clicked Send example and the window showed up with the only recepient I had in the segment. I clicked send and the email did arrive. Now this is definitely just an example and not the whole job.
I then clicked send button, It asked for number of emails to send per batch, as I had only 1 contact in the list so I wasn’t afraid to leave the amount to 100. I clicked send. It started the progress bar moved and later completed. I did receive the email AGAIN!
So far so good…
Now… just to check if unsubscription works… I opened the email and clicked the unsubscribe link. It lead to the page where it said “We will miss you” or something like that. OK. I came back in mautic > clicked the contact > and now it does say “Do Not Contact” under the gravatar.
So far everything is fine and moving as expected.
After this I went to email where I am supposed to receive notifications about bounce and complaints and nothing showed up there. What I think is that I should be having an email or message of some kind so that mautic can read it and process unsubscribers? No?
If not… then how should I process the unsubscribers? As contact is marked Do Not Contact… I mean to say how should I remove them… is it done automatically? Or supposed to be done manually?
Just to confirm that same contact who unsubscribed don’t receive future email… I created another email and sent it to same segment and it didn’t sent the email to unsubscribed email but the other one did receive the email.
So my questions:
- Should I not receive an email in my dedicated email I am using for receiving unsubscription and bounce message?
- Do we have to process unsubscribed emails manually or is it taken care of automatically?
- Or there is a problem with my amazon ses configuration or CRON job?
Looking forward to any help in this regard