New installation of Mautic redirects to File Not Found - 404

Product Support
1

We’ve recently installed Mautic on Ubuntu 16 at the location



/var/www/html/website.com/subdomains/mautic/httpdocs



We successfully went through the default Mautic installation procedure.



Now when we try to access



mautic.website.com we are redirected to mautic.website.com/s/dashboard, and, we get a File Not Found 404 error.



However, when I manually input ‘index.php’ into the url, mautic.website.com/index.php/s/dashboard, everything works perfectly. In fact, navigating around within the Mautic app, all links contain index.php. It’s not until we log out again that there is a problem.



What could be causing this? We’re using Apache2, 2.4.18 to be exact, and mod_rewrite is working fine, Require all granted is configured for the root directory for mautic, and I have not altered .htaccess at all from it’s default. (below is the .htaccess file contents as setup by the installation process)



What could be causing this issue and how do I fix it?



Thanks! Please let me know any other information you need that may be helpful!

Code:
# Use the front controller as index file. It serves as a fallback solution when # every other rewrite/redirect fails (e.g. in an aliased environment without # mod_rewrite). Additionally, this reduces the matching process for the # start page (path "/") because otherwise Apache will apply the rewriting rules # to each configured DirectoryIndex file (e.g. index.php, index.html, index.pl). # DirectoryIndex index.php RewriteEngine On 
# Set Authorization header for OAuth1a for when php is running under fcgi
RewriteCond %{HTTP:Authorization} .+
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

# Determine the RewriteBase automatically and set it as environment variable.
# If you are using Apache aliases to do mass virtual hosting or installed the
# project in a subdirectory, the base path will be prepended to allow proper
# resolution of the app.php file and to redirect to the correct URI. It will
# work in environments without path prefix as well, providing a safe, one-size
# fits all solution. But as you do not need it in this case, you can comment
# the following 2 lines to eliminate the overhead.
RewriteCond %{REQUEST_URI}::$1 ^(/.+)/(.*)::2$
RewriteRule ^(.*) - [E=BASE:%1]

# Redirect to URI without front controller to prevent duplicate content
# (with and without `/app.php`). Only do this redirect on the initial
# rewrite by Apache and not on subsequent cycles. Otherwise we would get an
# endless redirect loop (request -> rewrite to front controller ->
# redirect -> request -> ...).
# So in case you get a "too many redirects" error or you always get redirected
# to the start page because your Apache does not expose the REDIRECT_STATUS
# environment variable, you have 2 choices:
# - disable this feature by commenting the following 2 lines or
# - use Apache >= 2.3.9 and replace all L flags by END flags and remove the
#   following RewriteCond (best solution)
RewriteCond %{ENV:REDIRECT_STATUS} ^$
RewriteRule ^index.php(/(.*)|$) %{ENV:BASE}/$2 [R=301,L]

# If the requested filename exists, simply serve it.
# We only want to let Apache serve files and not directories.
RewriteCond %{REQUEST_FILENAME} -f
RewriteRule .? - [L]

# Rewrite all other queries to the front controller.
RewriteRule .? %{ENV:BASE}/index.php [L]

<IfModule !mod_rewrite.c>

# When mod_rewrite is not available, we instruct a temporary redirect of
# the start page to the front controller explicitly so that the website
# and the generated links can still be used.
RedirectMatch 302 ^(?!/(index.php|index_dev.php|app|addons|plugins|media|upgrade))(/(.*))$ /index.php$2
# RedirectTemp cannot be used instead

# @link https://github.com/mautic/mautic/issues/1504 php_value always_populate_raw_post_data -1
2

We’ve recently installed Mautic on Ubuntu 16 at the location

/var/www/html/website.com/subdomains/mautic/httpdocs

We successfully went through the default Mautic installation procedure.

Now when we try to access

mautic.website.com we are redirected to mautic.website.com/s/dashboard, and, we get a File Not Found 404 error.

However, when I manually input ‘index.php’ into the url, mautic.website.com/index.php/s/dashboard, everything works perfectly. In fact, navigating around within the Mautic app, all links contain index.php. It’s not until we log out again that there is a problem.

What could be causing this? We’re using Apache2, 2.4.18 to be exact, and mod_rewrite is working fine, Require all granted is configured for the root directory for mautic, and I have not altered .htaccess at all from it’s default. (below is the .htaccess file contents as setup by the installation process)

What could be causing this issue and how do I fix it?

Thanks! Please let me know any other information you need that may be helpful!

# Use the front controller as index file. It serves as a fallback solution when
# every other rewrite/redirect fails (e.g. in an aliased environment without
# mod_rewrite). Additionally, this reduces the matching process for the
# start page (path "/") because otherwise Apache will apply the rewriting rules
# to each configured DirectoryIndex file (e.g. index.php, index.html, index.pl).
# DirectoryIndex index.php

<IfModule mod_rewrite.c>
    RewriteEngine On

    # Set Authorization header for OAuth1a for when php is running under fcgi
    RewriteCond %{HTTP:Authorization} .+
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

    # Determine the RewriteBase automatically and set it as environment variable.
    # If you are using Apache aliases to do mass virtual hosting or installed the
    # project in a subdirectory, the base path will be prepended to allow proper
    # resolution of the app.php file and to redirect to the correct URI. It will
    # work in environments without path prefix as well, providing a safe, one-size
    # fits all solution. But as you do not need it in this case, you can comment
    # the following 2 lines to eliminate the overhead.
    RewriteCond %{REQUEST_URI}::$1 ^(/.+)/(.*)::2$
    RewriteRule ^(.*) - [E=BASE:%1]

    # Redirect to URI without front controller to prevent duplicate content
    # (with and without `/app.php`). Only do this redirect on the initial
    # rewrite by Apache and not on subsequent cycles. Otherwise we would get an
    # endless redirect loop (request -> rewrite to front controller ->
    # redirect -> request -> ...).
    # So in case you get a "too many redirects" error or you always get redirected
    # to the start page because your Apache does not expose the REDIRECT_STATUS
    # environment variable, you have 2 choices:
    # - disable this feature by commenting the following 2 lines or
    # - use Apache >= 2.3.9 and replace all L flags by END flags and remove the
    #   following RewriteCond (best solution)
    RewriteCond %{ENV:REDIRECT_STATUS} ^$
    RewriteRule ^index.php(/(.*)|$) %{ENV:BASE}/$2 [R=301,L]

    # If the requested filename exists, simply serve it.
    # We only want to let Apache serve files and not directories.
    RewriteCond %{REQUEST_FILENAME} -f
    RewriteRule .? - [L]

    # Rewrite all other queries to the front controller.
    RewriteRule .? %{ENV:BASE}/index.php [L]
</IfModule>

<IfModule !mod_rewrite.c>
    <IfModule mod_alias.c>
        # When mod_rewrite is not available, we instruct a temporary redirect of
        # the start page to the front controller explicitly so that the website
        # and the generated links can still be used.
        RedirectMatch 302 ^(?!/(index.php|index_dev.php|app|addons|plugins|media|upgrade))(/(.*))$ /index.php$2
        # RedirectTemp cannot be used instead
    </IfModule>
</IfModule>

<IfModule mod_php5.c>
    # @link https://github.com/mautic/mautic/issues/1504
    php_value always_populate_raw_post_data -1
</IfModule>
3

Hello!
I have the same problem until Microsoft IIS.
Can you post instructions how to make the same for IIS?

4

I see this was never answered, I have somehow just come across this issue with someone trying to move their Mautic from one server to another and seeing the exact behavior.

I have checked the local.php file and made sure all the new addresses are good there.

Started and stopped apache2. Installed SSL certificate.

Still getting the same behaviour

5

In response to my own problem I found the solution by adding in an .htaccess file: dbhurley/mautic/master/.htaccess - Htaccess File

6

Hi Mike!

For info, would recommend getting the htaccess from the official source:

Using something that is probably quite old on an external site means folk may not get the latest updates, if any!

2 Likes
7

This worked for me using hostinger. Thank you and hostinger for send me this link.
I was getting 403 error and removed it and replaced the file with this one. thank you.