New Webhook events that are missing

Ideas and Feature Requests
1

This will help us a lot to have some new events for the Mautic Webhooks

Here are a few examples:

  1. When an email is replied
  2. When an email is forwarded
  3. When a lead set a channel to do not contact
  4. When an email soft/hard bounces
  5. When a campaign fails for N reasons

There is a lot of helpful options to extend Mautic’s core features

2

Hello, these are already available:

Email is replied

You can use and filter for new event webhook

Email is forwarded

This is happening outside of Mautic’s knowledge

When a Lead set channel DNC

It is called Contact Channel Subscription Change Event

When an Email soft/hard bounces

Soft bounce is a bit difficult, I wouldn’t make a webhook for that. I can’t imagine a use case.
Hard bounce is a Contact Channel Subscription Change Event

When a campaign fails for N reasons

You need to define what a fail is, cause campaigns never fail. :slight_smile:

1 Like
3

Thanks a lot for the quick reply, that will help a lot.
The soft bounce is useful to the AB test against spam/main mailbox, for instance, this could help deliverability in general.
The campaign fails I meant something like:

  • an endpoint called returning something different from 200
  • emails bounces

About the email reply, hook, can you provide me with more details? I set the event on campaign, but it Is quite unknown grounds yet

Again, thanks for the reply.

4

Hello!

Each provider has slightly different type of bounce classification.
Most of them mark soft bounce if the mailbox is present, but not reachable at the momment. For example over quota. But Mautic only considers hard bounces, since they are the ones really matter.

You can access hard bounces in a DNC report - when you list all the Reasons.

Did you mean campaign webhook above?

Email replied hook: I just checked, I can’t offer a good way for this sorry.