This will help us a lot to have some new events for the Mautic Webhooks
Here are a few examples:
There is a lot of helpful options to extend Mautic’s core features
Hello, these are already available:
Email is replied
You can use and filter for new event webhook
Email is forwarded
This is happening outside of Mautic’s knowledge
When a Lead set channel DNC
It is called Contact Channel Subscription Change Event
When an Email soft/hard bounces
Soft bounce is a bit difficult, I wouldn’t make a webhook for that. I can’t imagine a use case.
Hard bounce is a Contact Channel Subscription Change Event
When a campaign fails for N reasons
You need to define what a fail is, cause campaigns never fail.
Thanks a lot for the quick reply, that will help a lot.
The soft bounce is useful to the AB test against spam/main mailbox, for instance, this could help deliverability in general.
The campaign fails I meant something like:
About the email reply, hook, can you provide me with more details? I set the event on campaign, but it Is quite unknown grounds yet
Again, thanks for the reply.
Hello!
Each provider has slightly different type of bounce classification.
Most of them mark soft bounce if the mailbox is present, but not reachable at the momment. For example over quota. But Mautic only considers hard bounces, since they are the ones really matter.
You can access hard bounces in a DNC report - when you list all the Reasons.
Did you mean campaign webhook above?
Email replied hook: I just checked, I can’t offer a good way for this sorry.
