Non deliverable emails

Product Support
1

Your software
My Mautic version is:5
My PHP version is:8.1
My Database type and version is: Mysql 8.0

Mautic push in from header generated email address which is blocked by email provider. Is it anyway to setup static email address?

[2024-08-27T11:16:29.698360+00:00] mautic.ERROR: [MAIL ERROR] Expected response code “250” but got code “551”, with message “551 The message was rejected because an invalid sender address was used in the ‘From’ header or in the ‘MAIL FROM’ command: https://antispam.websupport.sk/?sender=web+bounce_66cdb58c77dd1892318596@domain.com”. {“hostname”:“uk-fast-web1255.main-hosting.eu”,“pid”:775082}

2

It means, your provider doesn’t allow that specific address as sender.
They want to make sure you only send emails from the accounts they allow it to you.

3

So how can i force mautic to use static email address which is created in my email provider?

4

You can set as default in your Config - Email Config page.
And not change that.

5

I have everything setuped in Email Config. But Mautic is generating this dynamic email address when Bouncing Emails are setuped.