My Mautic version is: 3.0.2
My PHP version is: 7.3.20
My Database type and version is: MySQL 8.0.19
My problem is: Page views are being logged but are never assigned to a contact. I have set up a newsletter sign up form using a “focus item” and this adds the email address to the contact list.
I’ve also added an action to add 10 points to a contact if they visit a certain URL, but these points never get assigned.
I created a report with the columns “Date Hit”, “Hit URL” and “Contact Email” and on this report all entries have nothing in the “Contact Email” column, but I can see the page views I’m making from the same browser session coming into the report.
Also, in the include “Leads and Points” report, I can see the page views have triggered additional points but again, the “Email” column is empty.
So, it appears the page views are being logged to Mautic fine, but never linked up to a contact. Have I missed a configuration step somewhere along the line?
These errors are showing in the log: No
Steps I have tried to fix the problem: None, I don’t know what to try, hence asking here