Parsing AWS SNS messages on Mautic

Product Support
1

Your software

Your problem
Using this plugin, I’m trying to parse the payload that comes from an AWS SNS topic in Mautic to get the bounces/complaints and tag the contact with that info. However, according to the AWS documentation https://docs.aws.amazon.com/ses/latest/dg/notification-contents.html, the notificationType is the field that indicates whether it’s a bounce or a complaint. But it seems that this plugin is treating the type as “Notification,” and only inside the “Message” we have the “notificationType.”
Has anyone here who is using this plugin faced this issue as well?
Any thoughts about this topic?

AWS payload

{
“Type”: “Notification”,
“Message”: {
“notificationType”: “Bounce”,
“bounce”: {
“feedbackId”: “0100019173f23467-c378b544-ae07-4410-9d46-fc2cb18c2c48-000000”,
“bounceType”: “Permanent”,
“bounceSubType”: “General”,
“bouncedRecipients”: [
{
“emailAddress”: “bounce@simulator.amazonses.com”,
“action”: “failed”,
“status”: “5.1.1”,
“diagnosticCode”: “smtp; 550 5.1.1 user unknown”
}
],
“timestamp”: “2024-08-21T07:58:58.000Z”,
“remoteMtaIp”: “52.7.8.245”,
“reportingMTA”: “dns; a48-121.smtp-out.amazonses.com”
},
“mail”: {
“timestamp”: “2024-08-21T07:58:58.260Z”,
“source”: “xxxx”,
“sourceArn”: “xxxxx”,
“sourceIp”: “94.63.xxx.xxx”,
“callerIdentity”: “root”,
“sendingAccountId”: “983084435241”,
“messageId”: “0100019173f232d4-4d4c06b8-43cc-4cf8-84d3-df4cc745b33f-000000”,
“destination”: [
“bounce@simulator.amazonses.com”
],
“headersTruncated”: false,
“headers”: [
{
“name”: “From”,
“value”: “xxxxx”
},
{
“name”: “To”,
“value”: “bounce@simulator.amazonses.com”
},
{
“name”: “Subject”,
“value”: “xxxx”
},
{
“name”: “MIME-Version”,
“value”: “1.0”
},
{
“name”: “Content-Type”,
“value”: “multipart/alternative; boundary="----=_Part_266922_295198094.1724227138260"”
}
],
“commonHeaders”: {
“from”: [
“xxxx”
],
“to”: [
“bounce@simulator.amazonses.com”
],
“subject”: “xxxx”
}
}
}
}

2

The plugin works for me.

protected array $allowdTypes = ['Type', 'eventType', 'notificationType'];

It is checking all kind of types.
What is the error you are facing?

3

“Actually, I’m not getting any error or exception; it’s just that bounces and complaints are being discarded because the plugin considers bounces and complaints as ‘Notification,’ and only within the ‘Message’ does it see the ‘NotificationType.’ Am I seeing this incorrectly?”

4

by the way, what is the Mautic version that you have with this plugin?

5

Hi, I’m using Mautic 5.03, Mautic 5.1 with this plugin.
You can check my plugin as well, that I created when there was nothing better, check if that works for you: