PDO extension not working for Mautic

Product Support
1

I have mautic 2.2 up and running and it was working fine. Suddenly I got this error message when attempting to log in:



Fatal error: Class ‘PDO’ not found in /home/MYDOMAIN/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php on line 172



Searching around for this error, Mautic suggested installing the PDO PHP extension, but it already was:



php -i | grep -i pdo



PDO



PDO support => enabled



PDO drivers => sqlite, mysql



I ran the Easy Apache script to disable it and re-enable it, but that didn’t restore the site’s functionality.



Any ideas?

2

I have mautic 2.2 up and running and it was working fine. Suddenly I got this error message when attempting to log in:

Fatal error: Class ‘PDO’ not found in /home/MYDOMAIN/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php on line 172

Searching around for this error, Mautic suggested installing the PDO PHP extension, but it already was:

php -i | grep -i pdo

PDO

PDO support => enabled

PDO drivers => sqlite, mysql

I ran the Easy Apache script to disable it and re-enable it, but that didn’t restore the site’s functionality.

Any ideas?

3

If your CLI is running a different version of PHP (most common cause of this type of issue) than what you see on phpinfo(), make sure both versions have the extension installed.

4

Thanks swip.

It turns out that the issue was configuration related. Earlier in the day we’d had Liquid Web support change the date / time of an unrelated website. The technician used a deprecated technique to achieve that change and it affected websites outside of the container in question - that was apparently what caused Mautic to fail. As soon as we addressed it the site went back up again. Odd.

5

Hi All,
I am getting this exact error:

/home/MYDOMAIN/public_html/mautic/vendor/doctrine/dbal/lib/Doctrine/DBAL/DriverManager.php on line 172

I have rebuilt Apache even though I believe all mods where installed, Im stumped. Any help would be appreciated.

Thanks in advance

6

ok so I found my solution, its an obvious one once you read but I thought I would post it to help anyone else that may have the issue. Make sure that you include:

extension = pdo.so
extension = pdo_sqlite.so
extension = pdo_mysql.so

in you php.ini file

7

@Tony Gavin resolved ?

8