Please!! Can somebody help me?

Product Support
1

I have created a conversation around 2 weeks ago here:

https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/



There I mention an issue I am having managing bounced emails, but for some reason it has been totally ignored.



Could somebody please help me to solve that issue so I can start using Mautic.



Thanks in advance!

2

I have created a conversation around 2 weeks ago here:
https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/

There I mention an issue I am having managing bounced emails, but for some reason it has been totally ignored.

Could somebody please help me to solve that issue so I can start using Mautic.

Thanks in advance!

3

I’d like to help you, but the bounced email configuration isn’t my cup of tea. But what output do you get when you run the commands via SSH? Do you have any PHP error message in the server and Mautic logs?

4

Hi, and thank you very much for replying.

Actually the mautic/app/logs folder is empty.

And after I run (mautic/app/console mautic:fetch:email) from the command line I get this, (even though there are emails in the inbox):

0 emails processed for {mail.mydomain.com:143/imap/tls/novalidate-cert}INBOX_correo-mautic-bounces@mydomain.com
0 emails processed for {mail.mydomain.com:143/imap/tls/novalidate-cert}INBOX_correo-mautic-unsubs@mydomain.com

Any idea on what could be the issue?

Thanks in advance

5

You probabli don’t have enabled de IMAP extention at php.
I was facing the same problem and it was fixed whe i enabled it.
Also, try using port 993 with SSL novalidate cet.
Hope that it helps

6

try this:
1)- remove email account
2)- Create a new one with DIFERENT NAME and PASSWORD
3)- Use it for a test, send a new email with bounce and check if is it retrived.
If is not, try to recreate your MAUTIC cron jobs.
That CRON JOB is required to handle bounceback:
Fetch and Process Monitored Email
If using the Bounce Management,
php /path/to/mautic/app/console mautic:fetch:email

7

Also, take a look to that post: https://www.mautic.org/community/index.php/1501-email-bounces/0#p6105

8

@smitione Thank You Very Much for your comments.

I do have activated the IMAP extention at php. It seems the issue was that I needed to use port 993 with SSL novalidated cert (as you mentioned above) BIG THANKS!

Now, I see the email is being fetched when I run app/console mautic:fetch:email command.

However, for some reason the app/console mautic:list:update command is not updating the lists. All I get is:

[code]Rebuilding leads for list 5
0 total lead(s) to be added in batches of 300
0 total lead(s) to be removed in batches of 300
0 lead(s) affected

Rebuilding leads for list 2
0 total lead(s) to be added in batches of 300
0 total lead(s) to be removed in batches of 300
0 lead(s) affected

Rebuilding leads for list 4
0 total lead(s) to be added in batches of 300
total lead(s) to be removed in batches of 300
0 lead(s) affected

Rebuilding leads for list 1
0 total lead(s) to be added in batches of 300
total lead(s) to be removed in batches of 300
0 lead(s) affected

Rebuilding leads for list 3
0 total lead(s) to be added in batches of 300
total lead(s) to be removed in batches of 300
0 lead(s) affected

Rebuilding leads for list 7
0 total lead(s) to be added in batches of 300
total lead(s) to be removed in batches of 300
0 lead(s) affected

Rebuilding leads for list 6
0 total lead(s) to be added in batches of 300
total lead(s) to be removed in batches of 300
0 lead(s) affected
[/code]

Any other idea on why this could be happening?

9

As recommended here. I followed these steps to create the bounced email list:

[code]
Go to Leads / Manage Lists / New.
Type in the list name. For example Bounced emails.
Select the Filters tab.
Create new Bounced Email equals Yes filter.
Wait for the app/console mautic:list:update command to be automatically triggered by a cron job or execute it manually.

All leads with bounced emails should appear in this list.[/code]

10

Glad to help.
About the last question, no clue but will be doing some research and let you know.

11

Awesome! Thank you very much for everything.

12

In case it helps to solve my issue (bounced email list not updating)… Here is the email I receive from Sendgrid whenever an email bounces:

[code]This is an automatically generated message from SendGrid.

I’m sorry to have to tell you that your message was not able to be
delivered to one of its intended recipients.

If you require assistance with this, please contact SendGrid support.

my-user-name:1234567:dfgexcdsds19988x@yahoo.com : 50.31.49.42 : mta5.am0.yahoodns.net:[66.196.118.33] : 554 delivery error: dd This user doesn’t have a yahoo.com account (dfgexcdsds19988x@yahoo.com) [0] - mta1085.mail.bf1.yahoo.com in End of DATA[/code]

I’ve also tried with gmail, but its also not working for me.

13

I have the same problem. I am using de 1.4 version.

I see the email is being fetched when I run “app/console mautic:fetch:email” command and the contacts have bounce label (“Email Bouced” yellow label).

However, the “app/console mautic:segments:update” command is not updating the segments (bounce email list).

I followed these steps to create the bounced email list.

Thanks.