Points arent added for returning visitors

Product Support
1

Hi,



my problem:

  • points are added to leads just fine for the first visit on a specific URL
  • but the returning ones don’t get any points



    I’ve tried setting the following actions, none of which worked:
  • returns within 1 hour
  • returns after 1 minute
  • returns within 1 hour, page hits 1
  • returns after 1 minute, page hits 1
  • returns within 1 hour, page hits 2
  • returns after 1 minute, page hits 2



    The rest of the options are exactly as in the action which worked (for the first visit on a specific page).



    Am I doing something wrong? Any help would be really appreciated.



    Have a good one.
2

Hi,

my problem:

  • points are added to leads just fine for the first visit on a specific URL
  • but the returning ones don’t get any points

I’ve tried setting the following actions, none of which worked:

  • returns within 1 hour
  • returns after 1 minute
  • returns within 1 hour, page hits 1
  • returns after 1 minute, page hits 1
  • returns within 1 hour, page hits 2
  • returns after 1 minute, page hits 2

The rest of the options are exactly as in the action which worked (for the first visit on a specific page).

Am I doing something wrong? Any help would be really appreciated.

Have a good one.

3

Creating a new Point Action for when:

When a Lead: “Visits a specific URL”
Page Hits: “2”

The first time the lead visits the URL the point are gained. However, when they visit more than once, additional points are not gained for some reason.

4

Experiencing this issue as well. Still haven’t figured out a solution. Help would be useful

5

Is this from a campaign form or a standalone one??
I think campaign forms do not do that. Only standalone forms do it.

Edit: I mean standalone forms allow multiple times submit

6

OK i see. Sorry i cant help on that

7

Was a solution ever found to this? I need to register every hit on every page (etc) on the site I’m working on instead of just the first, or just when they reach X total hits.