Mautic Community Forums

Points arent added for returning visitors

Hi,



my problem:

  • points are added to leads just fine for the first visit on a specific URL
  • but the returning ones don’t get any points



    I’ve tried setting the following actions, none of which worked:
  • returns within 1 hour
  • returns after 1 minute
  • returns within 1 hour, page hits 1
  • returns after 1 minute, page hits 1
  • returns within 1 hour, page hits 2
  • returns after 1 minute, page hits 2



    The rest of the options are exactly as in the action which worked (for the first visit on a specific page).



    Am I doing something wrong? Any help would be really appreciated.



    Have a good one.

Hi,

my problem:

  • points are added to leads just fine for the first visit on a specific URL
  • but the returning ones don’t get any points

I’ve tried setting the following actions, none of which worked:

  • returns within 1 hour
  • returns after 1 minute
  • returns within 1 hour, page hits 1
  • returns after 1 minute, page hits 1
  • returns within 1 hour, page hits 2
  • returns after 1 minute, page hits 2

The rest of the options are exactly as in the action which worked (for the first visit on a specific page).

Am I doing something wrong? Any help would be really appreciated.

Have a good one.

Creating a new Point Action for when:

When a Lead: “Visits a specific URL”
Page Hits: “2”

The first time the lead visits the URL the point are gained. However, when they visit more than once, additional points are not gained for some reason.

Experiencing this issue as well. Still haven’t figured out a solution. Help would be useful

Is this from a campaign form or a standalone one??
I think campaign forms do not do that. Only standalone forms do it.

Edit: I mean standalone forms allow multiple times submit

OK i see. Sorry i cant help on that

Was a solution ever found to this? I need to register every hit on every page (etc) on the site I’m working on instead of just the first, or just when they reach X total hits.