Hello, I was wondering if anyone could help.
A lead goes through a campaign and then is removed from that campaign. That same lead then completes an action to go back into that campaign - but the lead doesn’t end up in the campaign again… any ideas why this could be?
This is my workflow:
Lead gets added to a smart list (via a tag named “Download”) > Campaign is triggered based on the addition to the smart list
Lead is sent email
Lead is removed from smart list
Lead has “Download” tag removed
Lead is removed from this campaign
Now when the same lead does the same action to get back into the same campaign (via a “Download” tag) the campaign is not triggered again…