Mautic Community Forums

Issue in campaign Trigger


We are facing some issue while running campaign on lead for stages/ or any other activity. Our business requirement is that that we have a offer going on for one month. A customer comes clicks on the offer, which triggers a campaign in mautic where the customer is moved to a "hot" customer. But if customer doesnt do any action for 2 days we move the customer back to "cold" customer. Now the customer comes back after 7 days and again clicks on the offer. The business expects that the campaign should run again and it should move the customer to "hot" again. This doesnt happen currently in mautic.

Reason : knabcampaign_lead_event_log check work based on event_id and lead_id. whenever same campaign running on same lead its doesnt work because on same lead campaign ran first time while converting cold to hot stage. Ideally as campaing manager same lead can come mulitple times campaign should trigger multiple times. But this is not working.

We are facing some issue while running campaign on lead for stages/ or any other activity. Our business requirement is that that we have a offer going on for one month. A customer comes clicks on the offer, which triggers a campaign in mautic where the customer is moved to a “hot” customer. But if customer doesnt do any action for 2 days we move the customer back to “cold” customer. Now the customer comes back after 7 days and again clicks on the offer. The business expects that the campaign should run again and it should move the customer to “hot” again. This doesnt happen currently in mautic.

Reason : knabcampaign_lead_event_log check work based on event_id and lead_id. whenever same campaign running on same lead its doesnt work because on same lead campaign ran first time while converting cold to hot stage. Ideally as campaing manager same lead can come mulitple times campaign should trigger multiple times. But this is not working.

Campaign re-entry comes up a bit. Take a look at this https://github.com/mautic/mautic/issues/1606

This thing is not working for me. I checked code and tried on local machine. Its only work from manually added contacts in particular campaign and scheduled event for particular contacts. In our case very differeent. We cant do all contacts manually add in campaign everytime.