Send transactional email to contact even when DNC (in Mautic 4)

Product Support
1

Hello,

Is there a way in Mautic (or via the API) to send transactional emails that are also sent/delivered when the contact is DNC?

We are using Mautic version 4.4.11.

I read at Understand the Difference: Transactional and Marketing Emails in Mautic - Mautic Knowledgebase that this is possible starting with Mautic 5.

Is this possible in Mautic 5? Is there a way to implement this behavior in Mautic 4?

Unfortunately, I have great respect/fear about upgrading our huge Mautic system…

Thanks for your tips and help.

Best regards,

Timo

2

I think now it’s pretty safe to upgarde to M5.
You can reach similar behaviour by creating process, where you segments DNC contact, and then remove the built in DNC with a campaign step. Maybe you would TAG them to make sure you are not sending them marketing emails, just transactionals.

3

Hi Joey,

thanks for your reply. I will test this.

So it’s right that this feature is available in mautic 5?

Do you did the upgrade and use mautic 5 for yourself and your customers?

Best regards,

Timo

4

We are in the process of upgrading, but we have abunch already with M5.
Sending email has changed a bit, you need to make sure:

  • proper transport is used (plugin or vendor) and DSN is properly configured
  • you use the right plugins for feedback loops
  • sync (immediate) OR doctrine (db based) queueing is set up
  • new cron command is used, you need to ‘consume’ the emails from now on :slight_smile:

Let me know if you need additional help.