Hi, When a contact unsubscribes from email, can we still send him transactional emails? We’d like to use Mautic for transactional emails like Password reset which, of course, one should not be able to unsubscribe from.

Hi, Try by remove the unsubscribe link in your email template.

To save someone time I tested this and it doesn’t work. It would be great if we could send transactional emails to people who unsubscribed.

Hey @micheljung ! Did you solve this issue? If yes, how did you do it?

I would solve it like this: create a segment called “do not contact marketing”. Exclude this segment from all other marketing segment. Maybe set filer for “do not contact marketing” tag create a segment called “unsubscribed” where you filter for everyone who sets do not contact via unsub link. cre…

Thanks for the input @joeyk . I’ll consider it!

@joeyk Funny - this was what came up when I googled this after our conversation. I do think that this is an area of confusion for some people, especially anyone coming from Marketo where transactional emails do work this way.

I’ve just come across this issue as well, as we send all our emails via Mautic and I had assumed that transactional emails, like forgotten password, would never be included in the DNC. The suggestion put forward by @joeyk , while it would probably work, is open to human error with that last step of r…

I agree with @da644 , this puts you in a tough spot when it comes to transactional email. I just started using Mautic and am sending users onboarding messaging; if they hit the unsubscribe button, they get DNC’d. But, as a dating app, I still need to be able to send communication like, “you had a con…

Hi, there is a feature request regarding this issue: [image] Personal email should not contain an unsubscribe header (Custom Email) Ideas and Feature Requests Thanks for all your contributions. I try to summarize and propose a solution for further discussion: Mautic sends…

This doesn’t appear to address the issue with the conflation of “Unsubscribe” and “Do not Contact” which is the other issue here. You would still need the “Unsubscribe” option to NOT DNC the user.

Send transactional emails to "Do Not Contact" contacts

Product Support

joeyk December 13, 2022, 8:00am 10

Hi, there is a feature request regarding this issue:

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Send transactional emails to "Do Not Contact" contacts

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