Session expired - please login

Product Support
1

Your software
My Mautic version is: 3.1.2
My PHP version is: 7.2
My Database type and version is: MariaDB 10.3.27

Your problem
My problem is:

Hi,
During my mautic session work, I need to leave for some other tasks, but often I leave mautic in the middle of a task, for example I’m setting up a campaign inside the campaign builder, then I leave mautic and do some stuff, then I return to my campaign and whenever I click something it says: " Session expired - please login".

It’s sometimes very frustrating and not very productive, since I choose every time the option " keep me logged in" on but it seems to not having an impact.

Is there any solution to this please ?

2

Which browser and is in incognito mode ?

3

I’m using Chrome Version 88.0.4324.190 (Official Build) (64-bit) with normal window mode

4

I can’t tell if the probleme is related to version 3 or to cpanel softaculous installation procedure.

Cause today, and for testing purposes, I installed version 2.15.3 using .zip file, and after some time of mautic dashboard (v2.15.3) being out of focus it stays perfectly connected and didnt trigger the “session expired” message.

5

This question came up in yesterday’s mautic help desk hang out with @joeyk @DavidSchargel

I was able to increase my session duration by edit the php.ini file.

My mautic is in a sub domain on a shared host so I did not have a php.ini file. I asked my host to make one for me but I believe I could have easily done it myself and placed it in the root directory of the subdomain.

Then I added
session.gc_maxlifetime = 2000
to the that file

So far so good, I have not been logged out. U could increase the session duration by increasing the number of seconds.

Simply put, the session duration is governed by your PHP settings and not by Mautic.

7 Likes
6

Later edit
it seems that the “remember me” checkbox works properly since 4.4.1: https://github.com/mautic/mautic/pull/11363

Later later edit
the cookie does not work properly with Froala Editor. The File browser to insert an image (elfinder) comes with an error (401 unauthorized). See more here: Checkbox "remember me" (cookie): Elfinder: 401 unauthorized error

Old post content
I hoped the issue is solved in the new version of Mautic (4.4.8) - but no, the bug is still present. Does anyone know an “out of the box” solution, that comes with Mautic, without being necessary to add some JS-code in the app.js or change the php.ini or …?

This subject was discussed also here:

The solution I use:
I add this line of code to keep me logged in:
jQuery(function () {setInterval(function(){jQuery.ajax({method: 'GET',url: 'https://m.ionutojica.com/s/credentials'});}, 9 * 1000 * 60);/*every 9 minutes*/});
at the end of media/js/app.js. But as soon as the browser restarts, I need to login again.