Signatur on Multi Instance is always taken from System entry

Product Support Mautic 5 Install/Upgrade Support
1

Mautic 5.0.4
Php 8.1.27

I have a multi user instance and at the moment, not the signatures from the owner are transmitted, but always the default signature from the Mautic settings.

In my e-mail i use the {signaure} synthax and in the mail options this is on yes

Owner as Mailer

Are there any adjustments in the role settings of the user or is it a bug?

2

That function is only about the sender, not about the signature. Did you use the {tokens} in your mail to get replaced when sending the mail?

3

Yes - every mail has at the end these links:

Signature

I’d like that Mautic uses the personal signature of every user - written in the account details of the user. What do i have to set - what did i forget?

4

https://docs.mautic.org/en/5.x/configuration/variables.html

Give it a try with {ownerfield=signature}

5

Doesn’t work.
{ownerfield=signature} brings:

Ownerfield Preview

I mean that the option “use owner as mailer” should automatically choose the signatur of the owner.

I mean, that is a bug.

6

Did you send a real mail or a test mail? Tokens will not be replaced in test mails.
I just tested it and it replaced the mentioned token just fine with the value from the user profile:

image
image828×184 6.94 KB

7

OK - it works, but with some bugs:

Vorlagen e-Mail
Vorlagen e-Mail1133×341 41.7 KB

  1. Bug: Signatur uses not line feed
  2. Bug: The {ownerfield=signature} does not shown the signatur in the preview.

For my newsletter i use a sequment mail.
Bevor sending i have to look how the mail is displayed.

the {signature} token displays the signatur (of the system)
The {ownerfield=signature} doesn’t work in the preview.

I mean there a 2 Bugs in this case. Are you agree?

8

In sequment e-mail the preview displays:

{signature}

Preview signature

{ownerfield=signature}

ownerfield=signature

9
  1. yes confirmed, its a bug. Please open an issue in Github.
    (If you want to speed things up, a bounty may catch interest for developers in the community to fix that bug.)
  2. Is not a bug. Its working as designed. Its a dynamic field, which is different depending on the receivers owner. Also other tokens will only get replaced with a real sending process.

If you would like to learn more about Mautic, you could have a look in different provided training options, as for instance from @joeyk (YouTube Tutorials) or we do a class training for Mautic as well from beginner to advanced (DM me if you would like to get the link).