Test email ok, but Mautic doesn't send any email

Product Support
1

Your software
My Mautic version is: 4,2,2
My PHP version is: 7,4
My Database type and version is:

Your problem
My problem is: I have configured Amazon SES, test email is ok, is it not on sandbox, but it doesn’t send any email, marketing or in campagn, but system it count as sent.

These errors are showing in the log:
[24-May-2022 15:24:47 UTC] PHP Warning: Undefined array key “client_id” in /home/desaopox/public_html/app/bundles/PluginBundle/Integration/AbstractIntegration.php on line 954

Steps I have tried to fix the problem:
Change credentials on SMTP Amazon SES, check cronjobs.

2

Few question I can think of from top of my head …

How are you sending email? Do you have cron jobs set up for sending email?

Are you using Amazon SMTP or API setting?

Do you have the correct Amazon region selected?

3

Hello @techbill.

  1. I have cronjobs running ok. yes.
  2. Smtp
  3. I will check this, I put Paris and port 25, I will change it.
4

Is there a reason why you are not using Amazon API ?

1 Like
5

I am changing to API and other region, in a few moments I will check =) Thanks

6

I would use API … easier to set up bounce and unsubscribe with it.

7

Now it doesn’t send test mail either =/

8

API is set up a little differently … let me see if I can find that guide that aid me to setting up mine …

9

@techbill Is it working now, let me check if campaign works fine =)

10

As long cron job is set up … campaign should work as well too but there is a separate cron job for each tasks in Mautic. Just make sure you are executing the right ones.

11

Also be sure to set up your bounce and unsubscribe in API too . it’s done differently as well

12

Olá, estou tendo estes problemas de envio de email teste.

Sou novo aqui, não tenho muito conhecimento técnico, mas sou fuçador e cheguei até aqui porque não encontrei mais nada tão específico falando sobre estas configurações.

Alguém consegue me ajudar?

Fiz todas as configurações iniciais > smpt webmail > AWS Amazon. Em “teste de conexão” da “com sucesso”, porém o “email teste” não chega.

Preciso de ajuda!

13

Don’t do it this way. The should be only one, where the next starts after one task finishes without error. An example config you can read here: How to setup Mautic cron jobs