Your software
My Mautic version is: 5.22
My PHP version is: 8.2
My Database type and version is: SQL (shared hosting)
Your problem
My problem is:
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.
These errors are showing in the log:
Mon Feb 10 06:51:02.648295 2025] [:error] [pid 2230444:tid 124163133322816] [client 49.7.227.204:48388] [client 49.7.227.204] ModSecurity: Warning. Pattern match “\\b(?:keep-alive|close),\\s?(?:keep-alive|close)\\b” at REQUEST_HEADERS:Connection. [file “/etc/modsecurity/mod_sec3_CRS/REQUEST-920-PROTOCOL-ENFORCEMENT.conf”] [line “352”] [id “920210”] [msg “Multiple/Conflicting Connection Header Data Found”] [data “keep-alive, close”] [severity “WARNING”] [ver “OWASP_CRS/4.7.0-dev”] [tag “application-multi”] [tag “language-multi”] [tag “platform-multi”] [tag “attack-protocol”] [tag “paranoia-level/1”] [tag “OWASP_CRS”] [tag “capec/1000/210/272”] [hostname “webprosppc.com”] [uri “/”] [unique_id “Z6oSVp5YJcd7B2Y2zmossQAAAC4”], referer: http://webprosppc.com
[Mon Feb 10 06:51:02.871395 2025] [fcgid:warn] [pid 2230444:tid 124163133322816] [client 49.7.227.204:48388] mod_fcgid: stderr: Symfony\Component\ErrorHandler\Error\FatalError: syntax error, unexpected token “public”, expecting end of file - in file /home/dh_b745ze/webprosppc.com/app/bundles/CoreBundle/Model/FormModel.php - at line 10, referer: http://webprosppc.com
[Mon Feb 10 06:52:58.759276 2025] [fcgid:warn] [pid 2230444:tid 124167473989184] [remote 69.157.156.149:50844] mod_fcgid: stderr: Symfony\Component\ErrorHandler\Error\FatalError: syntax error, unexpected token “public”, expecting end of file - in file /home/dh_b745ze/webprosppc.com/app/bundles/CoreBundle/Model/FormModel.php - at line 10, referer: https://www.webprosppc.com/s/config/edit
[Mon Feb 10 06:53:06.192371 2025] [fcgid:warn] [pid 2230444:tid 124167749830208] [remote 69.157.156.149:50851] mod_fcgid: stderr: Symfony\Component\ErrorHandler\Error\FatalError: syntax error, unexpected token “public”, expecting end of file - in file /home/dh_b745ze/webprosppc.com/app/bundles/CoreBundle/Model/FormModel.php - at line 10
Steps I have tried to fix the problem:
I tried copying a new file from a fresh install, no luck