Tracking Pixel works only on Mautic Hosted Service

Product Support
1

Hi,

First I would like to thank you for your wonderful effort

I have tired to make tracking pixel to work on my self hosted server V1.3.1, but each time I have a different experience. Let me explain

1- I installed the software on a Linux server (Ubuntu 14.04.4 LTS with LAMP stack) installation went fine but tracking pixel did not work at all.

2- I installed the software in a windows server with wamp stack installation went fine, tracking pixel works, but it did not show the IP, it only says anonymous



Mautic_Anonymous.png



3- I created a free account @ mautic.com everything went fine, tracking pixel works fine as well.



mautic_ip.png



But I want it to work in my own server.

Any advise will be highly appreciated.



Regards


2

Hello (I’m new to forum, first post, please be gentle with me).

Not for me it doesn’t - what am I doing wrong - have I misunderstood how it works ???

What is the URL I should use - my Mautic hosted account is at ex-l-ence.mautic.com so should the url for the pixel be: http://ex-l-ence.mautic.com/mtracking.gif or something else entirely ???

Then, am I right in putting the line: "<img src=“http://ex-l-ence.mautic.com/mtracking.gif>” on my website’s (www.ex-l-ence.com) home page ???

Boy, I am a complete newbie at this !!!

Thanks for any help !!!

3

Ummmmm think I have figured it out - it didn’t show a visit to the site from the same browser that I was looking at the dashboard from…

4

Hi,
First I would like to thank you for your wonderful effort
I have tired to make tracking pixel to work on my self hosted server V1.3.1, but each time I have a different experience. Let me explain
1- I installed the software on a Linux server (Ubuntu 14.04.4 LTS with LAMP stack) installation went fine but tracking pixel did not work at all.
2- I installed the software in a windows server with wamp stack installation went fine, tracking pixel works, but it did not show the IP, it only says anonymous

3- I created a free account @ mautic.com everything went fine, tracking pixel works fine as well.

But I want it to work in my own server.
Any advise will be highly appreciated.

Regards