Mautic Community Forums

Unsubscribe link don't work

hello,



I am creating an email template, and is not working the unsubscribe link in html put as the picture 1 shows, and he even generates the link, but when clicked the link it goes to the page with error 500, as shown in the picture two.



Image 1

http://prnt.sc/a4xxni



Image 2

http://prnt.sc/a4xxwe



I wonder what is wrong and how to solve because it is inconvenient for those trying to unsubscribe to this error.



(And the field to show the person’s email is also not working)



Grateful

hello,

I am creating an email template, and is not working the unsubscribe link in html put as the picture 1 shows, and he even generates the link, but when clicked the link it goes to the page with error 500, as shown in the picture two.

Image 1
http://prnt.sc/a4xxni

Image 2
http://prnt.sc/a4xxwe

I wonder what is wrong and how to solve because it is inconvenient for those trying to unsubscribe to this error.

(And the field to show the person’s email is also not working)

Grateful