My Mautic version is: 4.4.8
According to the github log (Releases · mautic/mautic · GitHub), the bug with the unfilled dynamic content should be fixed for version 4.4.8.
Error see: Dynamic content is empty in any condition
This is true so far. I can now save the dynamic content in the template without it disappearing.
BUT in a sent mail it is still not included. There is simply nothing instead of the dynamic content.
When you send an email - is this a test email send or a “real send to a segment” ?
A real email to a real segment.
I’m having the exact same problem. Emails only send the default content. Dynamic content on emails are totally ignored.
Also, when I save the email trying to use different conditions combinations when I go back to modify the email again the fields settings shows as empty with errors saying that a value must be picked for all fields.
No errors shown in the logs.
Are you using Legacy Editor (Froala) or the GrapesJS Editor?
I am asking because I tested the function and I was successful in implementing the Dynamic content in emails.
Both types: Campaign emails and Segment emails.
As a filter for the variant, I used a custom field of type boolean and tested if equal to 1.
This worked. I made also a video (in romanian language) how to do it and also the test was live, recorded:
I’m using GrapeJS and have also tested with the legacy builder getting the same results.
Thanks for the video.
Let us focus on legacy builder, as I know that in the GrapesJS builder the function is not working.
What is your filter? what values do you use? how do you test?
I have multiple conditions based on a custom field. It’s a select field.
I test using a form which sends the contact into a campaign that sends the email.
I send the email to a personal email account I have, But I have also tested with other emails.
I can say my experience, that perhaps is relevant also to you.
I created a boolean custom field, named “email confirmed”, of type boolean, with values: no and yes.
Like in the picture (the values are in romanian language):
What has caused the issue was the setting for the Default value.
If I have set the Default value to “no”, like in the picture, following did happen:
Therefore, the dynamic fields were not working after submitting any form (of course, the value of the custom field was garbaged afterwards, but that is another issue).
What I did was to set the Default value to “x” (not set) and the dynamic fields worked as expected:
I assume this issue is a bug (and not a feature), but I had not the time to point it out (until now).
I also assume, the bug is also for “Select” type. Perhaps you can confirm on that.
Thanks for the recommendations @IonutOjicaDe . I checked my custom field settings and I don’t have a default value selected. On my side looks like this is not the issue.
For now I decided to give it a try to this plugin Mautic Advanced Templates Bundle It’s compatible with Mautic 4.4.0 and I have 4.4.9
Thanks to @joeyk who has made the recommendation several times in other posts but with another plugin that does the same.
This one works flawlessly. I decided to switch all my conditions on my emails to Twig using this plugin and all my problems are gone for now. Anyone having a hard time with dynamic content should give it a try until there’s an update.
If you are not a developer there’s a small learning curve involve but it’s really simple. It works with the new grapejsbuilder inside a mj-text label
Thank you for the tip about the plugin !
I will install it also … I did not know about this plugin and I was looking for a possibility to reuse some part of code for the emails, to change only in one place ; and with this plugin I will be able to do it.
On my research I also found this plugin Twig Templates for Mautic It’s a paid version.
Just in case you would like to give it a go.
