Hi everyone, I’ve been trying to integrate my website with Mautic to better track visitors, manage leads, and run automated email campaigns. My website focuses on restaurant-related content (mainly Texas Roadhouse menus, offers, and customer feedback forms). While the integration mostly works on the surface, I’m running into several technical problems that I can’t seem to resolve.
The first issue is that Mautic isn’t consistently tracking page visits. I’ve added the Mautic tracking script to my website’s header and verified that it loads on every page. However, when I check the contacts or tracking logs in Mautic, only a few visits get recorded. Sometimes it captures one pageview, then stops logging subsequent ones from the same visitor. I’ve tested across browsers and even disabled caching temporarily, but the issue persists.
My second problem is with Mautic forms. I created a custom form to capture user information for newsletter sign-ups and coupon alerts, but when embedding the form on my site, it doesn’t always submit data back to Mautic. Occasionally it shows a “Form submitted successfully” message, but the contact never appears in the database. Other times, the form just hangs on submission and gives no feedback. I’m embedding via the HTML option, not iFrame, so I suspect there could be a CORS or JavaScript conflict.
I also noticed that Mautic’s tracking and form scripts slow down my page loading times. On certain pages with multiple dynamic elements (like restaurant menus and images), the Mautic script seems to delay full page rendering by 2–3 seconds. I tried moving the script to the footer and using asynchronous loading, but then the tracking became even less reliable. I’m not sure if this is an issue with how my hosting server handles requests or if I need to configure something differently in Mautic itself.
Another issue is that Mautic sometimes misidentifies users. For example, one test user visiting from Chrome on Windows was logged as multiple separate contacts, while another using Safari wasn’t tracked at all. I’m wondering if this could be related to cookie consent handling or browser restrictions on third-party cookies. I’ve already added the recommended headers and tried to whitelist my domain, but it hasn’t made a difference.
Has anyone else here experienced similar issues when integrating Mautic with their website? I’d love to know if there’s a more reliable way to implement the tracking script and forms—perhaps via the Mautic API or a plugin instead of manual embedding. Any suggestions for improving performance or fixing inconsistent tracking would be really helpful, since the goal is to build an accurate customer database from site visitors.