i’ve been at it trying to use Mautic for the past 3 weeks and it works 20% of the time. I understand this is open source and it’s fairly new. I don’t feel this should even be released as version 1.0. it’s really version 0.1 beta.
Some of the workflow is very counter intuitive. Importing emails into lists is cumbersome with 3 additional steps compared to other email software.
Here’s some background on my system. Im currently using sendgrid as smtp. my limit is over 100,000 emails. Several issues i’ve run into:
- When trying to send emails, the stats are not working properly. first time i tried it, i kept seeing # pending with full list number and # sent at 0. So i kept trying to send several times as it kept on saying 0 sent. Guess what? I ended up sending it 10 times to 5,000 on that particular list.
you can imagine with shit hole you guys put me in?
- What’s the purpose of campaigns?
Created a campaign and “published” it. thought it would send. Check back 6 hours later and nothing went out. Checked the campaign and shows 0 page views.
what’s the purpose of it if emails are sent out? There’s no where i can send it out. Do I need to create another email to send out? if so that still doesn’t work.
but i had to do some digging to find out that i had to create a cron job to execute it.
We run a web host and offer softaculous which as your software on it. A lot of our clients are small business owners that are not really savvy with technology. I don’t know what market youre trying to hit but assuming that you have it on Softaculous you’re trying to hit a mass market with small to mid size business.
but i’ll give you my honest opinion. I dont know if you keep track of how many installs you get of softaculous but my user experience (i’m tech savvy) I can quantify that the majority of people will abandon your software. It’s one thing to have a steep learning curve which i don’t think your software is hard to learn. It’s another thing to have a learning curve with no tools to help you.
The most basic user experience of any software is a link to documentation. i may be blind in my old age but i don’t see any .links to documentation or to this forum. I had to search for it. how many small biz owners would know how to do that or even take the time to do that?
Well you’re probably wondering why i’m even telling you this or took this long to learn it. i think is a good tool. I also need to learn it because if my clients calling me asking how to use it; which they have. I need to know how to explain it to them. Unfortunately I can’t even tell them to contact you guys because they would end up shooting me.