Yahoo, Hotmail Not Receiving Email Immediately

Product Support
1

Hello.



I had setup a campaign wherein after a user enters his/her email address into the opt-in form, they immediately get a thank you email. Users with Gmail accounts received the thank you email right away, however, Yahoo users only received it after 6 hours, and Hotmail users didn’t received it at all.



Does anybody else have the same issue? If yes, how was it resolved?



Thanks so much.

2

Hello.

I had setup a campaign wherein after a user enters his/her email address into the opt-in form, they immediately get a thank you email. Users with Gmail accounts received the thank you email right away, however, Yahoo users only received it after 6 hours, and Hotmail users didn’t received it at all.

Does anybody else have the same issue? If yes, how was it resolved?

Thanks so much.

3

Same here. Gmail and hotmail didn´t received at all. Have you resolved it?

I think is for this:

Hi,

I am trying to setup Mautic as hosted.
In configuration/Mail Settings I clicked the button “Send test email” and the header looks like:
Received: from hosting.myserver.com (HELO www.mydomain.com ) (XX.XXX.XXX.XX )

But If I send and e-mail to a lead, the header is like this:
Received: from hosting.myserver.com (HELO ?127.0.0.1?) (XX.XXX.XXX.XX )

Hotmail and gmail don´t received the email because the “HELO ?127.0.0.1?”, I suppose.

So, is there a way to get in the HELO the domain of the mail that is in the field “E-mail address to send mail from” (mail settings)?

4

I believe you may need to set up SPF records:
https://mautic.com/blog/help-email-flagged-as-spam/