Action "Remove contact from do not contact list" doesn't work in forms

Product Support
1

Your software
My Mautic version is: 3.1.0
My PHP version is: 7.3.20
My MariaDB version is : 10.5

Your problem
My problem is: when submitting a form to subscribe to my mailing list, everything works but the action " Remove contact from do not contact list".
So if a contact was set to “Do not contact” and people submit the form to subscribe they stay in the state “Do not contact”.

These errors are showing in the log:
no errors are shown in the logs

Steps I have tried to fix the problem:
I enabled debugging by adding ‘debug’ => true, in local.php but no useful debug info was printed out in the log file

How to reproduce the problem:
It’s easy:

  • have a test contact to unsubscribe using a unsubscribe link in an email
  • make a form to subscribe having the action " Remove contact from do not contact list" and use it in a landing page
  • go to the landing page to subscribe again with the test contact’s email address
  • check if the contact is still in “Do not contact” state
2

I tried to understand what was going on. I found some contacts have a cross next to “do not contact”

Capture d’écran 2020-08-29 à 12.34.22
Capture d’écran 2020-08-29 à 12.34.22453×651 34.7 KB

And some don’t:

Capture d’écran 2020-08-29 à 12.52.55

Is this normal ? Shouldn’t every contact have a cross on this button to re-enable it ?

3

As far as I know it depends if you added manually.

Go to Contact > Preferences

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And choose the channel you want to enable / disable (Email)

image

Good luck,
J

4

I tried to do something on the Contact Preference Center: I just ticked the checkbox for Email and then pressed save (there’s nothing more I can do: all the fields for the Frequency settings are greyed out)

Capture d’écran 2020-08-31 à 19.46.03

When pressing save I have an error 500

Capture d’écran 2020-08-31 à 19.46.54

Corresponding to this log line:

mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\UndefinedMethodException: "Attempted to call an undefined method named "removeDncForLead" of class "Mautic\LeadBundle\Model\LeadModel"." at /var/www/mmm.mysite.com/app/bundles/LeadBundle/Controller/FrequencyRuleTrait.php line 180 {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\UndefinedMethodException(code: 0): Attempted to call an undefined method named \"removeDncForLead\" of class \"Mautic\\LeadBundle\\Model\\LeadModel\". at /var/www/mmm.mysite.com/app/bundles/LeadBundle/Controller/FrequencyRuleTrait.php:180)"} []

Why would I have an undefined method named "removeDncForLead" ?

I looked at that line 180 in FrequencyRuleTrait.php:
$leadModel->removeDncForLead($lead, $contactChannel);

Then I looked into app/bundles/LeadBundle/Model/LeadModel.php but didn’t find any definition of removeDncForLead. I stopped there…

Any hint ?

5

This is bad.

Just checked it on my install, works the same way as yours. It seems to be a bug.

JoeyK

6

An issue is already posted before.

7

Ah yes indeed, thanks.

Apparently this should be solved in 3.1.1

8

hi,

My system is now running Mautic v3.3.1 and this problem is still there.

Was anybody able to reproduce the problem ?

  • have a test contact to unsubscribe using a unsubscribe link in an email
  • make a form to subscribe having the action " Remove contact from do not contact list" and use it in a landing page
  • go to the landing page to subscribe again with the test contact’s email address
  • check if the contact is still in “Do not contact” state
9

I am on Mautic 3.2 and it is working for me.

image
image1264×1116 95.5 KB

Did this and the Do Not Contact tag got removed.