All Email goes into Spam

Your software
My Mautic version is: v3.2.1
My PHP version is: 7.4.3
My Database type and version is: 7.4.3

Your problem
My problem is: all my email goes into spam/junk

i have setup spf record, PTR record, not sure why all my email goes into spam

here is Email header

Received: from CO1NAM05HT061.eop-nam05.prod.protection.outlook.com
(2603:10c6:10:16::15) by SYYP282MB1599.AUSP282.PROD.OUTLOOK.COM with HTTPS
via SYBPR01CA0195.AUSPRD01.PROD.OUTLOOK.COM; Wed, 16 Dec 2020 00:29:54 +0000
Received: from CO1NAM05FT022.eop-nam05.prod.protection.outlook.com
(2a01:111:e400:7e50::53) by
CO1NAM05HT061.eop-nam05.prod.protection.outlook.com (2a01:111:e400:7e50::255)
with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3676.10; Wed, 16 Dec
2020 00:29:53 +0000
Authentication-Results: spf=none (sender IP is 58.96.9.1)
smtp.mailfrom=mcsa.com.au; hotmail.com; dkim=none (message not signed)
header.d=none;hotmail.com; dmarc=none action=none header.from=mcsa.com.au;
Received-SPF: None (protection.outlook.com: mcsa.com.au does not designate
permitted sender hosts)
Received: from velvetbean-smtp.exetel.com.au (58.96.9.1) by
CO1NAM05FT022.mail.protection.outlook.com (10.152.96.130) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.3676.10 via Frontend Transport; Wed, 16 Dec 2020 00:29:52 +0000
X-IncomingTopHeaderMarker:
OriginalChecksum:3D7387DB0EB64235A7C0429B5C226473474C6071C62F02BDD6A73F60388C29D6;UpperCasedChecksum:B5AD854DBEC7AC2DAD1662F3909544682EB6139D7121ED7F0C372C7928BF5DC0;SizeAsReceived:990;Count:10
Received: from pecan-mail.exetel.com.au ([220.233.0.8] helo=pecan.exetel.com.au)
by velvetbean-smtp.exetel.com.au with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim 4.91)
(envelope-from info@mcsa.com.au)
id 1kpKhO-0005tP-FE
for tejen_bhandari@hotmail.com; Wed, 16 Dec 2020 11:29:51 +1100
Received: from mail.mcsa.com.au ([115.70.193.119] helo=dev.mcsa.com.au)
by pecan.exetel.com.au with esmtp (Exim 4.91)
(envelope-from info@mcsa.com.au)
id 1kpKhO-0007kM-79
for tejen_bhandari@hotmail.com; Wed, 16 Dec 2020 11:29:46 +1100
Message-ID: 62cccdf0483aabebcb8bdbe3e460b389@dev.mcsa.com.au
Date: Wed, 16 Dec 2020 11:29:46 +1100
Subject: test
From: Tej bahadur Bhandari info@mcsa.com.au
To: kabita thapa tejen_bhandari@hotmail.com
Content-Type: multipart/alternative;
boundary="=swift_1608078586_1c9f0dd90db33b22364c9d7fed1e2cff="
List-Unsubscribe: https://dev.mcsa.com.au/crm/crm/email/unsubscribe/5fd954fa1e433511846653
X-IncomingHeaderCount: 10
Return-Path: info@mcsa.com.au
X-MS-Exchange-Organization-ExpirationStartTime: 16 Dec 2020 00:29:52.8744
(UTC)
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
X-MS-Exchange-Organization-Network-Message-Id:
9627b369-454d-4675-6e8b-08d8a159b4b3
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa:0
X-MS-Exchange-Organization-MessageDirectionality: Incoming
X-MS-PublicTrafficType: Email
X-MS-Exchange-Organization-AuthSource:
CO1NAM05FT022.eop-nam05.prod.protection.outlook.com
X-MS-Exchange-Organization-AuthAs: Anonymous
X-MS-UserLastLogonTime: 12/16/2020 12:28:49 AM
X-MS-Office365-Filtering-Correlation-Id: 9627b369-454d-4675-6e8b-08d8a159b4b3
X-MS-TrafficTypeDiagnostic: CO1NAM05HT061:
X-MS-Exchange-EOPDirect: true
X-Sender-IP: 58.96.9.1
X-SID-PRA: INFO@MCSA.COM.AU
X-SID-Result: NONE
X-MS-Exchange-Organization-PCL: 2
X-MS-Exchange-Organization-SCL: 0
X-Microsoft-Antispam: BCL:0;
X-OriginatorOrg: outlook.com
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 16 Dec 2020 00:29:52.8344
(UTC)
X-MS-Exchange-CrossTenant-Network-Message-Id: 9627b369-454d-4675-6e8b-08d8a159b4b3
X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-CrossTenant-AuthSource:
CO1NAM05FT022.eop-nam05.prod.protection.outlook.com
X-MS-Exchange-CrossTenant-AuthAs: Anonymous
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg:
00000000-0000-0000-0000-000000000000
X-MS-Exchange-Transport-CrossTenantHeadersStamped: CO1NAM05HT061
X-MS-Exchange-Transport-EndToEndLatency: 00:00:01.3831208
X-MS-Exchange-Processed-By-BccFoldering: 15.20.3654.025
X-Microsoft-Antispam-Mailbox-Delivery:
abwl:0;wl:0;pcwl:0;kl:0;iwl:0;dwl:0;dkl:0;rwl:0;ucf:0;jmr:0;ex:0;psp:1;auth:0;dest:J;OFR:SpamFilterAuthJ;ENG:(5062000282)(90000117)(90005022)(91005020)(91035115)(9000001)(9015001)(9030002)(9050020)(9100272)(5061607266)(5061608174)(4900115)(2008001094)(2008000189)(2008010094)(2008019284)(2008020189)(2008120284)(2008130189)(2008160189)(1842011)(8390226)(8377080)(8386120)(8376100)(8403011)(98390106)(58390106)(8391040)(4920090)(6375005)(4950131)(4990090)(9140004);RF:JunkEmail;
X-Message-Info:
qoGN4b5S4yp0vRvQD+hyyVmrLAsHNw/YDgW7UYI9R5HA+GBfz90CLOQuuxGksiSyjD9HwaPu0i9gLF69qYvQ3qLUd0eLRiARhJ/JcGsKWGJHOkm3TQ57sJRE4ieTk5X0wgLf0534N8wX5SgszorBnxI4r5u7MMDdBGvRXWeIq8mE2JfVr8dvwhYqtdXcDI30KQwl0cK9UvCdRNhzSMdkcA==
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtHRD0yO1NDTD02
X-Microsoft-Antispam-Message-Info:
=?utf-8?B?S3ZXOHB1Q3FkTXA1Q1ptR1h1UXpBZDVkQndJOWt5bXBKRmVnL1VMOXJXa2Rv?=
=?utf-8?B?U3k1TmNvaithdlZKL2ZmeVNHWWZpbUIySGpydEF2dmVsUkdEVENtemdyNE9L?=
=?utf-8?B?ZjFrVUp1UU5UM29FRFQrQUozYkhBS1o1bXI1dWdWeTRMN1hpUnhMNzZTTGNM?=
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=?utf-8?B?Wm00UEJaRnRlaUIyZlk1NDNXdEM5Vy9xVld3dnpRejNzUlNQWnVOa0pVZUFR?=
=?utf-8?B?Mjg5TEdRVXVjbysrU20rR2l0MFhwaEUzMGdCamlIbVhudG9hUEhmT1hQaGgw?=
=?utf-8?B?ZHBwNjBOelVGSUN1WGIwYUR5ZE8vaTUwWFVmWjFIS3pUZ2lXVDRCK1o4TnRQ?=
=?utf-8?B?NVV0elFQdzdhS0FRbWFZQitaT20vZ1RaN3dmUWRiN091Zm1XallNYW8yb0tI?=
=?utf-8?B?NmQ0Tml1c0tVVUQ3WUZlWi9FQzl0SGF3VEhzRFpiRW5ZL0V1TzNFMEkxbW84?=
=?utf-8?B?NUlGeHRBaDZLeGRsRTdGbjgxUnF2VVVINS9hL0RsVFE4anIrVGxqek9PTDBC?=
=?utf-8?B?M1F0dy9FQmtwa0xGMjgyTDg1STYrcWQ5SFdjd1VabEVOUlNTLzZaY29HSkcx?=
=?utf-8?B?MkpFQjY5S1c5dW9kVXE3WEpzZ2lMWTZwQ0FjYzNydjlJRmd6RDBoclVnbkkr?=
=?utf-8?B?SWR3YUtLMThrZERTVjVuWEZpU3FxM01aakNhQnY2c08rTzNCK3AydnBNbksr?=
=?utf-8?B?bmFaT2YxQllpd1lIcVAxZzBkcGdLMWZMWVZCY0dFQjYvVU1RVVNRR3loZWZO?=
=?utf-8?B?YXZYcFZVNnNIVXIzU1NoSGxLUHR2ODUvd1RWQ0ZEdEJnemp6NnE0WCt4NlI5?=
=?utf-8?B?VUUyamROWm1tdzl1UExUd1JhTFZ3SHIzWHFSWW5Ld1pFUnBWMUNFTFRUem9q?=
=?utf-8?B?L3RHWjMvc1N0aUtrRStPeUhYTVJEaVFKUTFsbHZDQVVPYjFRK1p0aEhLeTBB?=
=?utf-8?B?cGJha0xYd1pWaUprWFN0bDU4cW5MNlI4RWlKUktXZmEwWjVIZzQ3OGFob3RO?=
=?utf-8?B?N2Vub3FXMVcwK0NaZUUreFdrVk9rRXZnVEtQcjc3emR4N0NTM3hQeFNPS1dZ?=
=?utf-8?B?a0ZyZzBZNndJMHQ2QzdEZ2x5TXgwczB0TFl4U3ZjVSsxRkpzMmZxK3BvMm1G?=
=?utf-8?Q?dfzdY2farAxHc=3D?=
MIME-Version: 1.0

=swift_1608078586_1c9f0dd90db33b22364c9d7fed1e2cff=
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

test

=swift_1608078586_1c9f0dd90db33b22364c9d7fed1e2cff=
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

test3D""

=swift_1608078586_1c9f0dd90db33b22364c9d7fed1e2cff=

These errors are showing in the log:

Steps I have tried to fix the problem:

Hello @tej and welcome to the community.
If you land in spam, there can be multiple reasons.
We covered this topic at the I. Mauticon, maybe it helps:

1 Like

Appears as if you have not setup your SPF, DKIM, DMARC. Huge red flags to any email host.

Hi EJL,

I think i fixed that SPF, DKIM, I heard some people talking about List-unsubscribe header causing email landing into Spam and bulk-precedence. if that’s the case where i can remove those code ?
I only send less than 50 Email per day most of them plain text email,

see below my changes on SFP, DKIM however still Email landing in Spam

Delivered-To: andrewbhandari4040@gmail.com
Received: by 2002:a55:ba86:0:b029:af:715a:9623 with SMTP id w6csp2684099egf;
Sat, 19 Dec 2020 04:51:47 -0800 (PST)
X-Google-Smtp-Source: ABdhPJy2Brr6v24LbALh1mb2ywYmYpAnoO02dM3HPWKiKSoJFayYuqw4UO8BzulXH1OTt8AP5KdB
X-Received: by 2002:a25:e907:: with SMTP id n7mr11568948ybd.288.1608382307641;
Sat, 19 Dec 2020 04:51:47 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1608382307; cv=none;
d=google.com; s=arc-20160816;
b=Fi4S1h6JNmRGxnOefO5oBWy1oQzmGMi0rGYIWIBlUWabTWYJH1RcTl29a5oIqWNeaN
5GB19nPqdTyHcyytloxwmWz6MOz9csbQDNSyD2DH+RjKCpuwhcxPtfUZ1DvY2e3JB+gq
Rmy8zVyiKqJQa0bZ4kJzNL/KiO3SwwjoH31ymesT7FyZcti9MvpS+8NSuk+LIT8zDph8
ECr6C+D5Evb11i5qu1DyAhof0kxKs9fYnlr4dnAyS+oGcmto0/FrVl+fMBETAMYWMAH/
WH3FXSmK8FkvITpYZiIPV7d2pUjI5gRNrzcPawFoS01BJFiVmfADF4BD6gkjjjAhdkoU
fdPQ==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
h=feedback-id:list-unsubscribe:mime-version:to:from:subject:date
:message-id:dkim-signature:dkim-signature;
bh=ogzq+AHSXAYkNWrCp5u0fWGgKnztMH4GQWNrFCtNCK8=;
b=tFKg+YZJEPjtoNNMYgHPTwIA4AV+ClOpPRs9vmWD1OWC2T4rGVfS/gEU7n6uWBSudc
L8+9L2vaK6zfS2SlFuMbsxKLPKvA+u/H9LHsV+emcvJdLKhr0tOToUlf2ZyOJyXhRmKz
8p+r0tUoCBIXpQOiQb+7eDWVaxnMi0TRJ4e76ZF5LJombwD+FxsPhTijsdZlnpyOCfJh
Bpf2gHuibYns7dviJKTHHn9+PLOpMkvTQwKK0UG0wlFd9WRc7p2OH7AupuYMO6NnSkov
DxuuYsAsmFLpb35l8rcDab6CooBqvQjWi4JWmHNhEN7jqLcQzo0imMhQd5eojzecn9X3
ik/w==
ARC-Authentication-Results: i=1; mx.google.com;
dkim=temperror (no key for signature) header.i=@technologyofnepal.com header.s=2tqlijb6blzquplhwol27fuhfwepz26m header.b=cKZvV0SJ;
dkim=pass header.i=@amazonses.com header.s=kra23psoka5qyyh6gdejiiuof3nluwuz header.b=KXyg+HhI;
spf=pass (google.com: domain of 010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com designates 23.251.226.9 as permitted sender) smtp.mailfrom=010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com
Return-Path: 010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com
Received: from e226-9.smtp-out.us-east-2.amazonses.com (e226-9.smtp-out.us-east-2.amazonses.com. [23.251.226.9])
by mx.google.com with ESMTPS id d5si8212944ybe.237.2020.12.19.04.51.47
for andrewbhandari4040@gmail.com
(version=TLS1_2 cipher=ECDHE-ECDSA-AES128-SHA bits=128/128);
Sat, 19 Dec 2020 04:51:47 -0800 (PST)
Received-SPF: pass (google.com: domain of 010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com designates 23.251.226.9 as permitted sender) client-ip=23.251.226.9;
Authentication-Results: mx.google.com;
dkim=temperror (no key for signature) header.i=@technologyofnepal.com header.s=2tqlijb6blzquplhwol27fuhfwepz26m header.b=cKZvV0SJ;
dkim=pass header.i=@amazonses.com header.s=kra23psoka5qyyh6gdejiiuof3nluwuz header.b=KXyg+HhI;
spf=pass (google.com: domain of 010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com designates 23.251.226.9 as permitted sender) smtp.mailfrom=010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=2tqlijb6blzquplhwol27fuhfwepz26m; d=technologyofnepal.com; t=1608382307; h=Message-ID:Date:Subject:From:To:MIME-Version:Content-Type:List-Unsubscribe; bh=ogzq+AHSXAYkNWrCp5u0fWGgKnztMH4GQWNrFCtNCK8=; b=cKZvV0SJReMIAXPDOHcIjkUswL2qmWFfNn2HpnUVPWR0STHBzbkmvNDBDxEjq+Md 8KOdcGXNPMJay8kunSqdKdmx5WFHjobMKG0keIUh0B2Z8wW1sPq4fVDnkDWM3oeML4+ Od8BZT0vC6ExJUcFQ5LVJ9+laTT9dJDhQoTPwnpg=
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=kra23psoka5qyyh6gdejiiuof3nluwuz; d=amazonses.com; t=1608382307; h=Message-ID:Date:Subject:From:To:MIME-Version:Content-Type:List-Unsubscribe:Feedback-ID; bh=ogzq+AHSXAYkNWrCp5u0fWGgKnztMH4GQWNrFCtNCK8=; b=KXyg+HhIGdx7uH5yWxl1Zd1aPCTZdu7tsjCQlZTgmyJCm4dV8h7oqwR+b7VWsJkA S6s1CnSvegdSGMNs5ZMyOj56mt1IDmonoRCMxNXj+HwVqkoIO8LMPBPQWyL9tCA+e+o caMYTpuU3i3ztoGhQx5pMiEpZNBwAukF9540nWFQ=
Message-ID: 010f01767b0e5ac3-2fab5ac5-aeee-49fc-a892-3bc13dbf36db-000000@us-east-2.amazonses.com
Date: Sat, 19 Dec 2020 12:51:47 +0000
Subject: uu
From: Tej Bhandari info@technologyofnepal.com
To: Sapana Limbu andrewbhandari4040@gmail.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="=swift_1608382303_72b3265b5263f7cbd8c8d83db1dd1968="
List-Unsubscribe: https://technologyofnepal.com/crm/stives/email/unsubscribe/5fddf75f439a0934549844
X-SES-Outgoing: 2020.12.19-23.251.226.9
Feedback-ID: 1.us-east-2.oWAwYGaKng2vhLj0ETuAQbQ60j4Hd4LRht4LIq2qexQ=:AmazonSES

=swift_1608382303_72b3265b5263f7cbd8c8d83db1dd1968=
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

hj

=swift_1608382303_72b3265b5263f7cbd8c8d83db1dd1968=
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<link rel=3D"stylesheet" href=3D"=

https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.4.0/css/font-awesome.=
min.css" /><body aria-disabled=3D"false" autocomplete=3D"off" style=
=3D"min-height: 300px;">hj<img height=3D"1" width=3D"1" src=3D"https://tech=
nologyofnepal.com/crm/stives/email/5fddf75f439a0934549844.gif" alt=3D"" /><=
/body>

=swift_1608382303_72b3265b5263f7cbd8c8d83db1dd1968=

Check this out. It is sage advice.

https://certified-senders.org/wp-content/uploads/2017/07/CSA_one-click_list-unsubscribe.pdf