An error occurred while checking for updates. Please try again later. (SSH request fails?)

Product Support
1

Your software
My Mautic version is: 3.3.3
My PHP version is: 7.425
My Database type and version is:

Your problem
My problem is: I have asked my host to update mautic following @joeyk 's amazing guide Update Mautic 3+ to Mautic 4.0.1 (via SSH) – Joey Keller. This mautic is a on a shared host (yes I know that is not ideal) so I have my amazing host do updates for me.

But this time
"However, it appears that when I try to request a newer version via SSH with the following command:

php bin/console mautic:update:find

The error below occurs:

An error occurred while checking for updates. Please try again later.

Since the error message itself does not provide enough information for troubleshooting, I cannot update you with details as to why the update failed.

These errors are showing in the log: None

Steps I have tried to fix the problem: Clearing the cache

2

seems very strange. What version are you updating from ? are you trying to update to 4.0.2 ?

maybe try run php7.4 bin/console mautic:update:find or maybe even add a sudo before ?

Just shooting in the dark

3

Thans Mike,

Seems my host has been able to update from 3.3.3 to 3.3.4 but now when they looking for next update, and I quote,

"However, when I try to find newer updates with the following command:

php bin/console mautic:update:find

The following message occurs:

Great! You are running the current version of Mautic."

So I am at the same spot but one version more recent. What could be the reason mautic is not finding version 4 with

php bin/console mautic:update:find

?

4

I have experienced a similar issue but just waited a bit and reran and I think it found it.
If you look on your mautic instance do you see a notification for the next version yet ?

5

Just checked and the notification is there.

Will ask my host to try again. Hopefully it is just a time delay thing as you have suggested.

6

The front end of Mautic shows a notification that there is a new version 4 update available. But running the SSH command php bin/console mautic:update:find

says we are running the latest version. We are on 3.3.4

I have waited 24hrs between update attempts as I suspected there maybe a time delay issue.

Is there another way to get the update package and still update via SSH?

7

Have you tried to clear your cache and then check for updates?

Quite often this will catch me out when it doesn’t find the update - clearing the cache sometimes helps with that!

8

Thanks Ruth,

Yes, we have.

In fact clearing the cache did solve the very 1st issue I had and the reason for this post.

The issue has evolved since then to the where version 4 is not being found by the SSH command and we are being told we are on the latest version.