I am really hoping that someone can shed some light on this strange behaviour.
We have a client that is running all of their sites hosted on SiteGround, they are all Wordpress sites. We have gone ahead and installed wp-mautic plugin and when testing to see that anonymous users are converted to known users and being tracked it is just not working.
Now we have over 50+ other clients with Wordpress sites and everything is working like a dream… converting, tracking.
On these sites if I try in chrome or safari, it is not picking up the user, however if I do it in Firefox it converts the anonymous user to the known user and takes all the tracking history as well.
Anyone can shed some light, or point me how to debug. Maybe a plugin issue ?
we have tried every variation possible.
incognito mode both chrome and safari
non-incognito mode both chrome and safari on new browsers without Mautic being logged in.
and I do not think it is a browser blocking issues as we are not seeing this behaviour on any other site.
Very frustrating :-(. So strange that Firefox works, I am guessing it might be a Wordpress plugin or something, but have no idea where or how to start looking
First thing, check for Wordfence? I see a lot of folks having issues with that plugin. Otherwise hopefully some WordPress gurus will chime in with some ideas!
