Background import do not work in mautic

Product Support Mautic 3 - Install/Upgrade Support
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Your softwareMautic-3.3.3
My PHP version is : php7.4
My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version

Updating/Installing Errors
I am (delete as applicable): Installing / Updating
Upgrading/installing via (delete as applicable) : Web / Command Line

These errors are showing in the installer :

These errors are showing in the Mautic log :

These errors are showing in the upgrade_log.txt file (located in the root of your Mautic instance when an upgrade has been attempted - ensure you remove or redact any sensitive data such as domain names in the file path) :

Your problem
My problem is: Background import does not work import emails by default stopped, when we do the unpublished and published button click it will work, Please how to resolve this issue.

Steps I have tried to fix the problem :

2

Have you added the cron command for imports?

3

Yes cron Added

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command: */5 * * * * root /usr/bin/php /home/example/public_html/mautic/bin/console mautic:import

5

what happens if you run this as a command?

/usr/bin/php /home/example/public_html/mautic/bin/console mautic:import

Btw is that root needed there?

6

Yes root is needed bcoz there is no root cron is not working