Bounce Management with Amazon SES

Product Support
1

Your software
My Mautic version is: v4.4.5
My PHP version is: 7.4.33
My Database type and version is: 10.5.20-MariaDB-cll-lve-log

Your problem
My problem is:
I am having trouble confirming my SNS Topic Subscription
I request a confirmation but there is no reply.

image
image1432Ă—414 36 KB

These errors are showing in the log:
[2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2ODg4NzZmYTg2ODE1ODQ0OCI7Zjo3OiJ5ZmJlIjtmOjc6IjcxMjQiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b89688876fa868158448";f:7:"yfbe";f:7:"7124";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954497}
[2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3955005}
[2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954659}
[2023-07-05 12:34:58] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954679}
[2023-07-05 12:34:59] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3955220}
[2023-07-05 12:34:59] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954424}
[2023-07-05 12:34:59] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954831}
[2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954757}
[2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954793}
[2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3955289}
[2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954419}
[2023-07-05 12:35:00] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954437}
[2023-07-05 12:35:01] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGViNWRmMjYxNTI0ODY5MyI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNTgiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968eb5df2615248693";f:7:"yfbe";f:7:"7158";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3952561}
[2023-07-05 12:35:02] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjE3O31mOjg6ImZ6YnZ5Ijt2OjY4O2Y6NzoiZmdiZyI7Zjo1NToiOTdiODk2OGYxYTNiNjA4MTgwODM3MSI7Zjo3OiJ5ZmJlIjtmOjc6IjcxNDMiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjY4O319 {“exception”:“[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:"fbhedf";b:5:{v:3;f:47:"dbzcbvta.fifag";v:4;v:17;}f:8:"fzbvy";v:68;f:7:"fgbg";f:55:"97b8968f1a3b6081808371";f:7:"yfbe";f:7:"7143";f:0:"dubaafy";b:4:{f:8:"fzbvy";v:68;}} is not a serialized array at /home/franytcc/mailzoomer.com/marketing/docroot/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:37)”} {“hostname”:“premium65.web-hosting.com”,“pid”:3954555}

Steps I have tried to fix the problem:
I have tried creating subscriptions for different callback URLs (" /mailer/amazon_api/callback") but I cannot get it to confirm the subscription" /mailer/amazon_api/callback".

Any help would be super appreciated.

2

Hello!
If you use the “amazon_api” feedback loop, you have to make sure, you are using the Amazon SES API transport in emails config page, and not Amazon SMTP.
Can you double check?

3

Hi Joey,

That’s the problem. It’s set up for sending through SMTP.

So Mautic would also send emails through the API… Got it.

I will reconfigure and confirm result back to the group.

Extremely helpful. Thanks you so much!

Peter

4

By the way… the errors in the log (clickthrough value related) are due to some weird behaviour of some Microsoft Security tools at the receiver side.

1 Like
5

So these are ignorable error logs created when users open our emails?

6

Yep - there is nothing much you can do about it. Some external service messes with URL parameters and Mautic can’t link them with date in your instance.

7

Okay cool, thank you for the reply!