mautic.ERROR: Invalid clickthrough value:

Product Support Mautic 3 - Install/Upgrade Support
1

Your software
My PHP version is : php 7.3.20
My MySQL version is 5.7.30-1debian10 (docker image: mysql:5.7)
Mautic: v3.0.2

Errors
After sending a campaign, the email numbers (open, click, etc) are now showing up in the campaign

I can still see the numbers at the email template level but it’s not appearing in the campaign section.

… Invalid clickthrough value …

These errors are showing in the Mautic log :

{“exception”:"[object] (Mautic\CoreBundle\Exception\InvalidDecodedStringException(code: 0): The string b:8:{f:9:“fbhedf”;b:5:{v:3;f:47:“dbzcbvta.fifag”;v:4;v:48;}f:8:“fzbvy”;v:47;f:7:“fgbg”;f:55:“8a700b4254fb6275630157”;f:7:“yfbe”;f:6:“728”;f:0:“dubaafy”;b:4:{f:8:“fzbvy”;v:47;}} is not a serialized array at /var/www/html/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:46)"}

Any idea?

1 Like
2

I’m experiencing the same issue here…

3

Anyone who can help here?

4

same issue here as well . no idea how to trace it

5

I have the same issue. Even with v3.3.2. (I’m not using docker image).

6

I have the same error. Mautic 3.3.2

[2021-05-08 12:55:28] mautic.ERROR: Invalid clickthrough value: Yjo4OntmOjk6ImZiaGVkZiI7Yjo1Ont2OjM7Zjo0NzoiZGJ6Y2J2dGEuZmlmYWciO3Y6NDt2OjU3MTt9Zjo4OiJmemJ2eSI7djo0MzM7Zjo3OiJmZ2JnIjtmOjU1OiI5MzI5MWI1ZTNhNWEwNjczNDI0MzkyIjtmOjc6InlmYmUiO2Y6ODoiNzU4MjYiO2Y6MDoiZHViYWFmeSI7Yjo0OntmOjg6ImZ6YnZ5Ijt2OjQzMzt9fQ== {"exception":"[object] (Mautic\\CoreBundle\\Exception\\InvalidDecodedStringException(code: 0): The string b:8:{f:9:\"fbhedf\";b:5:{v:3;f:47:\"dbzcbvta.fifag\";v:4;v:571;}f:8:\"fzbvy\";v:433;f:7:\"fgbg\";f:55:\"93291b5e3a5a0673424392\";f:7:\"yfbe\";f:8:\"75826\";f:0:\"dubaafy\";b:4:{f:8:\"fzbvy\";v:433;}} is not a serialized array at /mydomain/mautic/mautic/app/bundles/CoreBundle/Helper/ClickthroughHelper.php:46)"} []

7

This is still happening. Mautic 3.3.3.

8

I can confirm this is still an issue with Mautic 4.4.x

There’s an open issue on Github, please guys go there and report your case if you have a couple minutes to spare…

9

Probably related:

10

Another instance, this time it’s a 3.3.5, started doing it this week…
I suspect incomplete data sent to the Mautic API could be causing this.

11

I believe I have found the cause of these errors. Microsoft Outlook maintains its own email domain reputation system called: Outlook.com Smart Network Data Service. It is completely separate from all the other spam lists, so many people do not realise that their email domains deliverability is affected by this. I discovered my mail domain IP was listed as Not qualified for mitigation, which translates as “treat as junk”. I was pretty surprised to find this out and quickly got my IP off the list (all IPs have a history of course).

A side effect of getting my IP clean in the eyes of MS Outlook has meant I no longer see the mautic Invalid clickthrough value error. So it would appear that it is the Outlook Smart Network Data Service that is the root cause of this error.

You can request that your domain IP is removed here: Smart Network Data Services