Bounces & Complaints folders can't be shown!

Product Support
1

Hi,

I’ve created 2 folders in my email account, for Bounces and Complaints. Also, created that configuration in Amazon SNS to filter those emails. But in Mautic Email Setting section > Monitored Inbox Settings > Bounces, I can’t find those folders I’ve created to filter to segment bounces and complaints.

Please see these screenshots:
http://take.ms/m3UQ6
http://take.ms/DtzKp
http://take.ms/CvReQ
http://take.ms/ymIJi

Appreciate any response!

2

did you set up cron jobs ?

3

Yes, I did.