We are using the version of Mautic hosted at mautic.net with a custom subdomain, and had some issues with broken URL links in the outgoing emails, since the domain name change from mautic.com to mautic.net. I am aware of the migration procedure,
So what does this mean? This means that wherever you reference ‘mautic.com’, you will need to change to reference ‘mautic.net’. That includes changes to the following:
In addition to the locations above, all references related to subdomains will need to change as well; from [subdomain].mautic.com to [subdomain].mautic.net.
Also, if you're using a custom domain, please update either the CNAME record to mautic.net, or A record to 18.104.22.168 to prevent a disruption of service.
Essentially, the situation is the following, when some link is entered in an outgoing newsletter, mautic encodes it with a custom domain `mautic.company-domain.com`, now this used to have a CNAME pointing at mautic.com, then it stopped working despite the CNAME change to mautic.net (as suggested above).
In other words, outgoing email with links of the form, http://mautic.company-domain.com/
return 404 not found error. This is not an DNS configuration issue on our end, since, even directly entering http://mautic.net/ or the required IP http://22.214.171.124/ , still produces a 404 error. The only thing that works is manually entering http://subdomain.mautic.net/ (which also resolves to 126.96.36.199) while redirecting mautic.company-domain.com to subdomain.mautic.net still fails. A more concrete example can be found here http://pastebin.com/xGYBLPRm
This might be related to the "Custom domains not working issue" from 10 days ago https://status.mautic.com/incident/25 (which is now marked as resolved). Any help would be much appreciated! Thanks!