Mautic Community Forums

Outlook Plug In - Mautic URL issue

When configuring Outlook Plug In in Mautic, the form returns a wrong URL for Mautic,



The Mautic URL should be http:/hiltzandassociates.com/mautic/index.php



The plugin shows Mautic URL as http://hiltzandassociates.com/index.php



Hope you can see the image for details.



https://onedrive.live.com/?cid=B75275D844ED483C&id=B75275D844ED483C!979&parId=B75275D844ED483C!180&o=OneUp

Any ideas?



Bill


When configuring Outlook Plug In in Mautic, the form returns a wrong URL for Mautic,

The Mautic URL should be http:/hiltzandassociates.com/mautic/index.php

The plugin shows Mautic URL as http://hiltzandassociates.com/index.php

Hope you can see the image for details.

https://onedrive.live.com/?cid=B75275D844ED483C&id=B75275D844ED483C!979&parId=B75275D844ED483C!180&o=OneUp
Any ideas?

Bill

@wrhiltz error log?

@wrhiltz , so you have Mautic installed in a subdirectory and not on the (sub)domain’s root, right? Try searching the forums with these keywords (subdirectory, subfolder, root, … ) if some discussions may apply to you.

Well, I believe primarily Mautic was not intended for subdirectory installations, which is why it may be possible that some paths (such as this in the callback) could be absolutely coded. I might be wrong, though.

A quick fix would be to set up a Redirect/ProxyPass from /index.php to /mautic/index.php, provided that your primary website does not have its own index.php nor is index.php registered at your webserver… but I believe there are to many ifs here.

Can’t you move your Mautic instance to its own subdomain, located at its root?

Best,
D

@denispavliha I do not know how to move my to its own subdomain, located at the root. Are there any simplified instructions online? Also, how would this affect my current email campaigns and tracking?

@bizcrony - I have posted a video here regarding the issue, it seems consistent with the suggestion that @denispavliha has made.

https://youtu.be/DFqFHOdt5Z4

And here’s the error log.
[2017-11-24 03:00:07] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “The string �6� is not a serialized array.” at /home/hiltza5/public_html/mautic/app/bundles/CoreBundle/Model/AbstractCommonModel.php line 277 []
[2017-11-24 10:22:51] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “Malformed UTF-8 characters, possibly incorrectly encoded” at /home/hiltza5/public_html/mautic/vendor/symfony/http-foundation/JsonResponse.php line 164 {“exception”:"[object] (InvalidArgumentException(code: 0): Malformed UTF-8 characters, possibly incorrectly encoded at /home/hiltza5/public_html/mautic/vendor/symfony/http-foundation/JsonResponse.php:164)"} []

I wouldn’t suggest migrating your Mautic’s (sub)domain when there are active campaings you are tracking.

I also wouldn’t suggest doing it if you don’t know how (d’oh). :slight_smile:

Yeah, I think that callback’s URL might be hardcoded with a leading slash on the domain, so it’s pointing at its root. Try asking the developers on GitHub or opening an issue: https://github.com/mautic/mautic/issues

@wrhiltz , maybe a trivial question

But have you tried inserting what you find the proper URL (i.e. with /mautic/ in it) into Outlook’s plugin config?

@denispavliha - yes, I inserted the correct URL in the Outlook plug-in configuration.

Every time I send an email from Outlook, Mautic shows the email as “opened” -almost instantly.

This is what the error log has:
[2017-12-12 20:02:46] mautic.ERROR: Outlook: query variables are not found [] []
[2017-12-12 20:02:48] mautic.ERROR: Outlook: query variables are not found [] []
[2017-12-12 20:02:49] mautic.ERROR: Outlook: query variables are not found [] []
[2017-12-12 20:03:05] mautic.ERROR: Outlook: query variables are not found [] []
[2017-12-12 20:03:06] mautic.ERROR: Outlook: query variables are not found [] []

Here’s another post where I have posted an image , which may help. You to better understand what’s happening.

6087-add-tracking-pixel-in-email-signature

I haven’t contacted the developers to ask if your assumption was correct, but I think it is.

Thanks, Bill

I have had no issues with Mautic Outlook plugin, until the latest version of Mautic. It has worked wonderful. Now everytime i click on the Mautic button in my outlook to be tracked and sent to my Mautic platform, everyones email that i send, at the very bottom of there email shows this giant string showing the path of mautic and what site location plus a very long string that follows it, I don’t see that when sending out the email. it shows up on the readers side in there inbox with the email. <http://subdomain.domainname.com/index.php/plugin/Outlook/tracking.gif?
d=H4sIAAAAAAAEAI2KQQrCMBREz%2BIiXZbYluqmi0hx0ZUIgrhLk29NbfJLfhLo7Y2eQJh5PIZ5
erRdMhTlojzIYBJoIDM5Yg2frDRLqdAW8LU%2FfhTHGVToCJxmFQ%2BYYdFmyt8wg3NbMaLeulcI
K7FasOqcs9c%2BlZaypVzaCdc2%2FrLgQd5ao46nNdzf9XUcHhgHIRjvGRcfI5baerwAAAA%3D&s
ig=a4947812>

So now everyone is paranoid and has lost trust in me because they see the word TRACKING in the string. I didn’t have this happen the past few versions also. The plugin itself has issues i see others are having also. The plugin in Mautic for dealing with secret key and the url you have to add inside of the outlook plugin in outlook itself that url is wrong. the port number that shows doesn’t work in outlook, you remove the : https://subdomain.domainname.com:443/index.php the section in bold if removed in outlook itself than it works with secret key, it’s just now all this giant string of crap that shows up that never did before that is why i’m replying on this post.

@denispavliha I resolved my Outlook client plug-in issues by re-installing Mautic (2.12.1) on its own root. The problem I was probably related to running Mautic in a sub-folder - /public_html/mautic

Installing Mautic on its own root has fixed some other issues I was having as well.

Bill