I have a question regarding email campaigns with the campaign builder.
(English is not my first language and my mautic campaign builder is in German, so I may not always use the correct terms)
I created a segment that includes all contacts that were created between one and seven days ago. The segment works like I wanted and the contacts in question are part of the segment.
Based on that, I created a campaign using the campaign builder. The intention for that campaign is to send an email to the contacts of that segment every day - a different email depending on the age of the contact.
contact X was created 2 days ago
contact Y was created 1 day ago
today, contact X receives email 2, contact Y receives email 1
tomorrow, contact X receives email 3, contact Y receives email 2
…and so on, until the contacts drop out of the segment because their created date is more than 7 days ago
For that, I selected the segment in the campaign and created a different condition for each day, choosing to execute “now” (in my German UI “Diesen Vorgang ausführen…” - “sofort”). I set the trigger to “custom date field” / “equals” / “-1 days” for the first email, with “-2 days” and so on for the other conditions.
Each condition is connected to a “send email” action, also set to execute “now”.
The campaign is active and contacts are correctly sorted into the different conditions, but no email is sent. If I look at the contacts, I can see events of the type “action triggerd” corresponding to the name of the condition but there is no event corresponding to the email action.
In another campaign with no condition and only a send email action, the email is successfully sent, so in general sending emails through actions works for me.
What did I do wrong? I found nothing to explain it in the documentation.
Is it something about the connection between condition and action? Or is it connected to the “execute now” in condition and action? (and what does "now " mean in thhis context anyway?)