Hi, I have a question regarding email campaigns with the campaign builder. (English is not my first language and my mautic campaign builder is in German, so I may not always use the correct terms) I created a segment that includes all contacts that were created between one and seven days ago. The…

You are setting the ‘NO’ branch. and filtering for segment membership. It means, that if NOT member of that segment, then the email will go out. You have 2 segment, and I guess the contacts are NOT member of 2 segments, so they get 2 emails.

Hi, Let me rephrase it: Do you want to send an email to every person who lands in the segment every day for 7 days? Joey

There are bugs with the custom dates fields and firing actions based on relative time to a custom date. What version of Mautic are u using? Try to do the same relative time logic in a simpler campaign, ie send an email to all people in a test segment and use the same relative time logic, ie -2 day…

Hi, yes that is what I want to do, but there is a different email depending on how long the contact exists. Simplified example: today’s date is 04. Jan 2021 the person who registered on 01. Jan 2021 receives an email containing “you registered 3 days ago” the person who registered on 03. Jan 202…

Hi, I use version 3.3.3. I will test your tipp soon and reply.

Fir start you would need to make those filters, but later, you actually don’t need them, cause you can place them on the segment once their automation should start. You can use this format: 3 days ago is: custom_date is more or equal then -3 days AND custom_date is less then -2 days.

Hi, now I have a solution, but it’s not exactly a “nice” one. Now i have seven segments and the contacts switch perfectly between the segments if they reach the conditions. BUT if i dont use seven campaigns (one for every segment) i get in trouble at exactly this point. [segmente] [campagne] I…

I have exact the same problems with a relative date campaign. It’s really hard to handle because a normal user don’t know about the bugs and problems with these date issues in mautic. So maybe the complete campaign approach will not work for such use cases. Maybe it is better to handle these relat…

Sorry - what do you mean with ‘NO’ branch? Where is specified that a contact that is NOT a member of the segments will receive an email?

You made a ‘Bedingung’ for checking Segment Membership which has 2 Branches: True and False [image] And in the campaign Builder you choose the False (red) side to continue with the Campaign. In your Campaign you are saying: If the person is not in the ‘1Tag nach Registrierung’ Segment, then se…

Hi, thank you so much, it works! That was really a dumb mistake on my side, sorry!

Campaign action isn't triggered

Product Support

iparker August 12, 2021, 5:59am 15

I have also some questions about the best way to realize a relative date campaign. I created a new topic for this at Campaign with relative dates - what are best practices?.

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Campaign action isn't triggered

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