Campaign decision not working for open email

Product Support
1

Hi Team,



I am running below campaign where decision node(Open Email) always evaluates to NO path even after mail is read within 30 secs. I verified that mautic is able to detect email read in lead activities but still always takes NO path.







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I have below crontab set to run every one min



php /var/www/html/1.2.0/app/console mautic:leadlists:update --env=prod

php /var/www/html/1.2.0/app/console mautic:campaigns:update --env=prod -f

php /var/www/html/1.2.0/app/console mautic:campaigns:trigger --env=prod -f

php /var/www/html/1.2.0/app/console mautic:email:process --env=prod



I try deleting cache, restart httpd, reinstall/install mautic(all versions 1.1.3, 1.2.0, 1.2.1, 1.2.2 as well) but nothing works. When I try the same campaign in cloud it works. Please help me find out the root cause?



Thanks,

Nimesh

2

Hi I’m having the same issue in the mautic hosted system. So you’re saying that in an on premise installation this functionality should work?

3

Thank you, I will test and after post the result here.

4

VIew image @pietromantovani

5

Campaign seems OK, but have you setup the crons like I’ve told you?
For example.

1 leadlists update to be executed at [every hour]:00
2 campaign update to be executed at [every hour]:05
3 trigger to be executed at [every hour]:10

6

Hello pietromantovani,

I use DigitalOcean server, use the mautic 1.3.1.
The cron would be * * * * * (every minute)
or 1 * * * * (first minute of every hour)

??

Tks

7

@tginformatica It’s mandatory that the cron are executed in the exact order I’ve told you

1 leadlists update
2 campaign update
3 trigger

Set the interval of your choice, but use this sequence.

8

Hello @pietromantovani

I noticed that the open e-mails were not marked as read, it was then that I started researching more about traking mail.

The solution:
In system settings, by default host is localhost, we had the idea to change the address of my domain and it worked.

Tks brother!

9

Hello,

also am having the same problem , can anyone help?

tks !

10

Hi Team,

I am running below campaign where decision node(Open Email) always evaluates to NO path even after mail is read within 30 secs. I verified that mautic is able to detect email read in lead activities but still always takes NO path.


I have below crontab set to run every one min

php /var/www/html/1.2.0/app/console mautic:leadlists:update --env=prod
php /var/www/html/1.2.0/app/console mautic:campaigns:update --env=prod -f
php /var/www/html/1.2.0/app/console mautic:campaigns:trigger --env=prod -f
php /var/www/html/1.2.0/app/console mautic:email:process --env=prod

I try deleting cache, restart httpd, reinstall/install mautic(all versions 1.1.3, 1.2.0, 1.2.1, 1.2.2 as well) but nothing works. When I try the same campaign in cloud it works. Please help me find out the root cause?

Thanks,
Nimesh

11

I have also filed an issue at https://github.com/mautic/mautic/issues/1454

12

Can someone please take a look? This is very time critical so any help would be much appreciated.

13

I’m not a programmer, but from what you say I suspect a cron/trigger problem. When do you run cron? When you say 1 minute I hope you are setting something like this:

php /var/www/html/1.2.0/app/console mautic:leadlists:update --env=prod every 01h 00m
php /var/www/html/1.2.0/app/console mautic:campaigns:update --env=prod -f every 01h 01m
php /var/www/html/1.2.0/app/console mautic:campaigns:trigger --env=prod -f every 01h 02m

Right?