I installed mautic on a Go Daddy shared host account. Most things work, except the ‘open email’ decision in my campaign does not work.
- I am running a simple test campaign using a campaign form that, in Campaign Builder, links to a ‘send email’ action.
- The ‘send email’ action is linked to an ‘open email’ decision which is then linked to a ‘points’ action.
- I also link to a ‘download asset’ decision and ‘points’ action that works well.
On my Lead’s Page, mautic refers to the completion of the campaign form and states that an email has been sent. However, after viewing the sent email, the system does not update the Lead to say that the email has been read.
My cron job scripts appear to work and report no error. In the email, I have clicked the ‘display image’ link.
I did not use the landing page builder or the email builder to create my pages.
I would be grateful for any help.